Hi, I’m
Sarah Mercado
Fullerton,CA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
5
years of professional experience
Work History
Kaiser PermanenteFontana
Health Education Clerk
04.2018 - 09.2023
Job overview
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Directed clients and guests to correct departments, rooms and staff members.
- Organized and maintained filing systems for confidential documents.
- Generated daily reports of sales activity for management review.
- Answered phones in a courteous manner while providing excellent customer service.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Assisted customers with inquiries and complaints in a professional manner.
Education
North-West College
Medical Administrative Assistant
06.2016
Skills
- Administrative tasks
- Proofreading
- Confidentiality
- Accuracy and Precision
- Referral management
- Meeting deadlines
- Appointment confirmation
- Chart updating
- Patient Flow Management
- Effective Multitasking
- Teamwork and Collaboration
- Patient Scheduling
- Documentation proficiency
- Strong Work Ethic
- Customer Service
- Patient Registration
- Recordkeeping proficiency
- Problem-Solving
Timeline
Health Education Clerk
Kaiser Permanente
04.2018 - 09.2023
North-West College
Medical Administrative Assistant
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