Sarah Merkle
Oak Park,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
Cutco Cutlery
05.2023 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Theater Usher/Trevoli
Classic Cinemas Lake Theater
05.2021 - 09.2021
- Aided in the promotion of upcoming events by distributing marketing materials to patrons upon request.
- Assisted patrons with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
- Helped maintain accurate inventory of theater supplies such as programs, hearing devices, and refreshments for guest convenience.
- Promoted positive customer relations through effective communication skills when interacting with diverse clientele.
- Sustained up-to-date knowledge of theater layout, showtimes, pricing policies, and accessibility options for optimal patron support.
Education
Marine Biology
The University of Tampa
Tampa, FL05.2027
High School Diploma -
Fenwick High School
Oak Park, IL05.2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales Presentations
- Sales closing
- Client Service
- Cold-calling
- Prospecting skills
Activities and Hobbies
- Participated in Chicago Elite Volleyball Club from 10/2020-06/2023
- Coached Chicago Elite summer camp summer of 2022
- Volunteer at Beyond Hunger, Oak Park, Il
Timeline
Sales Representative
Cutco Cutlery
05.2023 - 10.2023
Theater Usher/Trevoli
Classic Cinemas Lake Theater
05.2021 - 09.2021
Marine Biology
The University of Tampa
High School Diploma -
Fenwick High School
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