Sarah Merritt
Groveland,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Server/ togo/ food runner
First Watch Daytime Cafe
Wildwood, FL
04.2021 - Current
- Provided exceptional customer service in a fast-paced café environment.
- Managed dining area cleanliness and organization during peak hours.
- Assisted in training new servers on menu offerings and service protocols.
- Processed customer payments accurately using point-of-sale system.
- Maintained knowledge of menu items and daily specials for effective recommendations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Bartender
Omallys
Ocala, Florida
10.2020 - 04.2023
- Mixed and served beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of the bar area
- Followed safety protocols for handling alcohol and preventing underage sales.
- Prepared garnishes and cocktail ingredients for efficient drink production.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails ,served wine, draft and bottled beer.
Server/Togo/Key Holder
Outback Steakhouse
Leesburg, Florida
12.2016 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions.
- Maintained cleanliness and organization of dining areas and tables.
- Led team initiatives to enhance workflow efficiency and productivity.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided exceptional customer service in high-volume dining environment.
- Managed table assignments and guest seating efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on restaurant policies and service standards effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Server/Bartender
Olive Garden
Leesburg, Florida
03.2013 - 02.2016
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and server stations.
- Assisted guests with menu selections and provided detailed food knowledge.
- Trained new servers on service standards and restaurant procedures.
- Handled guest inquiries and resolved issues promptly and professionally.
- Supported team efforts during peak hours by efficiently managing table assignments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
Education
License - Cosmetology
Tenja Salon Institute
The Villages, FL 12.2016 - 08.2017
Central Christian Academy
Winter Garden, FLSkills
10 years of customer service experience
Great written and verbal communication skills
- Time management
- Memory retention
- Food delivery
- Point of sale (POS) system operations
Timeline
Server/ togo/ food runner
First Watch Daytime Cafe
04.2021 - Current
Bartender
Omallys
10.2020 - 04.2023
Server/Togo/Key Holder
Outback Steakhouse
12.2016 - 10.2022
License - Cosmetology
Tenja Salon Institute
12.2016 - 08.2017
Server/Bartender
Olive Garden
03.2013 - 02.2016
Central Christian Academy