Sarah Mersino
Grand Blanc,MI
Summary
Adaptable restaurant management professional with expertise in staff training and food safety. Committed to maintaining high operational standards and fostering teamwork to achieve business goals and ensure guest satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Raising Cane's Restaurants
East Lansing, Michigan
07.2022 - 02.2026
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on service protocols and menu knowledge.
- Monitored inventory levels and conducted stock management.
- Implemented quality control measures for food preparation standards.
- Ensured compliance with health and safety regulations within the restaurant.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Manager
Outback Steakhouse
Madison Heights, Michigan
09.2000 - 07.2022
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Trained and supervised staff to deliver exceptional customer service consistently.
- Developed and implemented staff schedules for optimal coverage and efficiency.
- Oversaw inventory management, including ordering and stock control processes.
- Enforced health and safety standards to maintain compliance with regulations.
- Collaborated with kitchen staff to ensure menu items met quality expectations.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
GED -
Brandon High School
Ortonville, MI05.2000
Skills
- Inventory management
- Staff scheduling
- Quality control
- Health compliance
- Customer service
- Restaurant operations
- Cost control
- Food safety
- Scheduling and labor control
- Food and Beverage Ordering
- Adaptability and flexibility
- Staff training
Certification
Serve Safe Certification
Timeline
Assistant Restaurant Manager
Raising Cane's Restaurants
07.2022 - 02.2026
Restaurant Manager
Outback Steakhouse
09.2000 - 07.2022
GED -
Brandon High School