Sarah Meyers
Duncanville,TX
Summary
Experienced customer service professional with a decade of expertise in mortgage loan servicing, credit services, and field service industries. Skilled in providing tailored solutions to meet client/customer needs, monitoring account delinquency, and researching missing payments. Proficient in working with credit bureaus for resolutions or deletions, ensuring the best outcomes through problem-solving and advanced documentation. Well-versed in property management work, HUD regulations, and handling outgoing call load. Possesses strong organization skills and the ability to multitask effectively. Demonstrates a quick learning ability and consistently ensures timely project completion. Known for maintaining a high degree of professionalism and excellent interpersonal skills with internal team members and upper management. Has established a reputation for outstanding work ethic and sound judgment that consistently exceeds management's goals. Offers maximum commitment and brings lifelong value to the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concessions Supervisor (Stand Captain)
Dallas Cowboys Stadium: Legends Hospitality
08.2010 - Current
- Beginning inventory
- Meeting with daily staff to ensure duties and responsibilities are taken care of
- Make sure staff has proper certifications on hand, Food handlers and TABC
- Make sure chef is present and prepared for event
- Sign documents and write ups to be turned into departmental staff
- Manage 10-25 individuals in their NPO Groups
- Gather all necessary equipment for group to carry out daily work
- Put customer first
- Drop Money Bank before, during and after every event
- Ending inventory
CAN/Caregiver
Cornerstone Caregiving
08.2022 - 01.2025
- Cleaning up
- Assist Client with meal preparation and eating
- Provide transportation for any doctor’s appointments or errands needed
- Lift up to 150+ Lbs
- Check vitals and/or draw blood
- Keep chart of any vitals or issues at hand
- Administered medications to patients or clients
- Maintain Individual Performance relative to traceable metrics
Refunds Specialist
Wyndham Hotels/LuxUrban Hotels
03.2023 - 09.2024
- Review and process consumer Hotel reservation received from external customers via Booking.com, email, and Opera systems
- Submit Refunds in order received and communicate back with Hotel or guest with proof of refund
- Investigate Refunds, Complaints and overcharged bookings and made refunds or corrections to reservation/guest
- 50 wpm (with low error rate)
- Fulfill Refund requests at the request of the consumer after cancellation processed
- Research cancellation policy to abide by refunding rules per hotel
- Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives
- Perform proper security authentication to safeguard all Personal Identifying Information (PII)
- Run Monthly numbers in regards to Opera, Cloudbeds and PC requests
- Schedule morning meeting for my boss
- Fulfill required Internal Tickets made by GM of hotel or management team in regards to refunds or courtesy refunds
- Work closely with GMs per hotels to make sure correct information is given to a guest
- Processed deposits that were due at the time of check in
Senior Mortgage Resolution Specialist
CoreLogic Inc./SafeRent Solutions
04.2020 - 06.2022
- Review and process consumer disputes received from external customers via phone, mail, fax, email, and in person
- Submit Credit Inquiry deletions to all three Bureaus
- Investigate Credit Inquiries and make deletions or corrections to background or credit
- 50 wpm (with low error rate)
- Fulfill consumer copy requests and file disclosures at the request of the consumer
- Scan and index consumer correspondence into document retention system
- Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives
- Perform proper security authentication to safeguard all Personal Identifying Information (PII)
- Run Monthly Pivot Reports for Disputes
- Host Morning Meetings
- Fulfill required CRT’s (Internal Tickets) by the SLA
Customer Advocate
Verizon Wireless Home-based Agent (HBA)
05.2018 - 08.2019
- Capability to work independently without direct supervision
- Strong problem-solving, decision-making and time-management skills
- Capability to troubleshoot equipment and technical issues
- Experience handling large volumes of work
- Customer service or call center experience, ideally handling billing and product use questions
- Proficiency with technology and how to apply it to solving problems and finding solutions
- Demonstrated excellent communication skills
- Work from Home position
- Led team huddles, help with team questions and trainings
- Work independently without direct supervision
- Problem-solving, decision-making and time-management skills
- Capability to troubleshoot equipment and technical issues
- Handle large volumes of work, ideally handling billing and product use questions
- Proficiency with technology and how to apply it to solving problems and finding solutions
- Demonstrate excellent communication skills
- Adhere to adherence and scheduling, flexibility, maintain metrics monthly, take inbound calls, data entry skills
- Answer inbound calls from sore or clients between 80-100 calls a day
Customer Service & Technical Support Subject Matter Expert
Central Security Group
10.2015 - 07.2017
- Assist trained security consultants and installers to work with home and business owners to design custom security systems
- Managed individual customer accounts with payments, contract questions, lower rates, technical issues, permits, insurance certificates, dispatching procedures and upselling products
- Helped in retention department
- Assisted with training new employees in product knowledge, system knowledge, definitions of alarm services, and skills to become a great asset to the team
Customer Service Mortgage Loan Officer
Green Tree Mortgage Servicing
01.2011 - 09.2015
- Abide by conventional and government guidelines within each state of Mortgagee
- Provide strong support per Account with and verbal communication skills to Clients and Customers with Mortgage Loans
- Assist with Escrow Accounts, analysis and tax/Ins disbursements
- Gain and provide knowledge of Refinancing and new origination accounts
- Prioritize multiple Loan Management tasks throughout the day
- Familiar with FHA and HUD guidelines in the property preservation and Mortgage industry
- Manage multiple Mortgage Loans/collected monthly payments and assist with Loan Modifications/Short Sales
- Strong computer skills with credit/Loan status for customers/clients
- Help assist Homeowners with financial options
- Communicate clearly and effectively, both verbally and in writing
Education
Some College - Accounting/Finance Major
Texas Wesleyan University
01.2009
Some College - Accounting/Finance Major
University of Houston
01.2007
High School Diploma - Basics
James Martin High School
Arlington, TX05.2006
Skills
- Account Management
- Quality Assurance
- Pay Servicing
- Researching
- Interpersonal
- Issues Management
- Customer Service
- Data Entry
- Information Management
- AS400
- Advanced MS Office
- Excel
- Word
- Prioritizing
- Follow-Through
- Analytical Skills
- Problem-Solving Skills
- Facilitate
- Host calls
- Credit Bureau Investigation
- Inquiry
- Scheduling staff
- Employee training
- Food safety compliance
- Menu planning
- Point of sale systems
- Type payment systems
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Effective communication
- Active listening
- Food safety
- Decision-making
- Cash handling
- Verbal and written communication
- Microsoft Excel
- Hygiene practices
- Operational efficiency
- Team building
Certification
TABC
Timeline
Refunds Specialist
Wyndham Hotels/LuxUrban Hotels
03.2023 - 09.2024
CAN/Caregiver
Cornerstone Caregiving
08.2022 - 01.2025
Senior Mortgage Resolution Specialist
CoreLogic Inc./SafeRent Solutions
04.2020 - 06.2022
Customer Advocate
Verizon Wireless Home-based Agent (HBA)
05.2018 - 08.2019
Customer Service & Technical Support Subject Matter Expert
Central Security Group
10.2015 - 07.2017
Customer Service Mortgage Loan Officer
Green Tree Mortgage Servicing
01.2011 - 09.2015
Concessions Supervisor (Stand Captain)
Dallas Cowboys Stadium: Legends Hospitality
08.2010 - Current
Some College - Accounting/Finance Major
Texas Wesleyan University
Some College - Accounting/Finance Major
University of Houston
High School Diploma - Basics
James Martin High School
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