Sarah Miceli
Hanover,MA
Summary
Results-driven administrative professional with experience in front desk operations, team leadership, and customer communication. Proven ability to coordinate schedules, manage client interactions, and support day-to-day operations in fast-paced environments. Seeking to contribute to Skyline Landscapes as an Administrative Coordinator by supporting project coordination and delivering an exceptional customer experience.
Overview
11
11
years of professional experience
Work History
Audi Brand Specialist
Audi Norwell
Norwell, USA
10.2022 - Current
- Salesperson at an Audi dealership selling new and used vehicles.
- Tasks included building instant rapport with customers, matching customers to the vehicle that will suit their budget as well as needs and wants, evaluating trade-ins, demonstrating vehicles and providing test drives, overcoming objections, closing sales, signing proper documents with buyers and management, preparing the vehicle for delivery, registering the vehicle, doing a complete demonstration of features and functions during delivery, following up with buyers and prospective buyers in order to retain customer loyalty, stay up to date on manufacturer training, maintain (at minimum) a passing CSI score, keeping the lot and showroom presentable.
Client Advisor
Mastria Kia
Raynham, USA
08.2021 - 09.2022
- Salesperson at a Kia dealership selling new and used vehicles, as well as purchasing used vehicles for inventory through Kelley Blue Book.
- Tasks included building instant rapport with customers, matching customers to the vehicle that will suit their budget as well as needs and wants, evaluating trade-ins or Kelley Blue Book vehicles, demonstrating vehicles and providing test drives, overcoming objections, closing sales, signing proper documents with buyers and management, preparing the vehicle for delivery, registering the vehicle, doing a complete demonstration of features and functions during delivery, following up with buyers and prospective buyers in order to retain customer loyalty, stay up to date on manufacturer training, maintain (at minimum) a passing CSI score, keeping the lot and showroom presentable, guiding new hires through the sales process.
Nanny
House in Sherborn
Sherborn, USA
08.2020 - 08.2021
- Nanny for a toddler and a newborn.
- Tasks included preparing lunches and snacks, sticking to the baby’s eating and nap schedule, doing the kids’ laundry, washing the dishes, keeping the play area and kids’ rooms neat, and driving the toddler to activities as needed.
Front Desk Associate, Retail Coordinator & Clinic Manager
Massage Envy Spa
Walpole, USA
05.2017 - 03.2020
- Front desk associate in the reception area.
- Tasks included answering the phones, scheduling appointments, making recommendations based on clients’ needs, checking in and cashing out clients, selling memberships, opening and closing the clinic, keeping up with laundry and other housekeeping.
- Promoted to: Retail coordinator for the entire clinic.
- Tasks included taking inventory of backbar products as well as retail, placing monthly orders, having complete product knowledge, recommending products based on clients’ needs, creating visually pleasing retail displays, and tracking sales.
- Promoted to: Clinic Manager.
- Tasks included hiring and training front desk associates, massage therapists, and estheticians, creating employee schedules, driving sales of memberships, retail products, and service upgrades, providing an excellent experience from beginning to end for each.
Cashier & Diner Assistant
Brothers Marketplace
Medfield, USA
10.2015 - 03.2017
- Cashier in the main market.
- Tasks included cashing out customers in a timely manner, memorizing PLU codes, keeping the checkout area clean and stocked, balancing the cash drawer, and completing closing reports.
- Diner assistant in the diner area.
- Tasks included taking and serving orders, helping the cook to prepare food, keeping the food continuously stocked, stepping in to cook as needed, cashing out customers, keeping the diner clean and up to Board of Health standards.
Education
200hr RYT -
Stil Studio
Dedham, MA1 year STEM -
Framingham State University
Framingham, MAHigh School Diploma -
Fontbonne Academy
Milton, MAFreshman year -
Bishop Feehan High School
Attleboro, MASkills
- Customer Communication
- Schedule Coordination
- Project Tracking
- Office Administration
- Detail Oriented
- Problem Resolution
Timeline
Audi Brand Specialist
Audi Norwell
10.2022 - Current
Client Advisor
Mastria Kia
08.2021 - 09.2022
Nanny
House in Sherborn
08.2020 - 08.2021
Front Desk Associate, Retail Coordinator & Clinic Manager
Massage Envy Spa
05.2017 - 03.2020
Cashier & Diner Assistant
Brothers Marketplace
10.2015 - 03.2017
200hr RYT -
Stil Studio
1 year STEM -
Framingham State University
High School Diploma -
Fontbonne Academy
Freshman year -
Bishop Feehan High School