Sarah Michel Miller
Houston,TX
Overview
14
14
years of professional experience
Work History
GSR Front Desk/ Management
Extended Stay America
11.2022 - Current
- As a GSR I Check in and check out guest
- Balanced out the 'Guest balance due' for tenets
- Tend to vacant rooms and occupied guest request
- Keep front desk area clean tidy and stocked up, very organized
- Greet customers and handle any new request from incoming guest
- Made all house keeping boards and followed up with any needs they needed for their shift
- Posted the weekly schedule on the board every starting week
- Made sure all my daily tasks were done for the day and prepared any needs for the next following shift
Front Desk Attendant/ Night Auditor
Best Western Plus Hotel
02.2022 - 10.2022
- As a Front Desk Attendant I Checked in and checked out guest
- Balanced out the balances owed and due
- Handled late check outs and managed them in the system
- Handled cash deposits paid inside and over debit and or credit cards by the customer prior to checking them in
- Made breakfast for guest and kept a clean area, very sanitized
- Tend to vacant rooms and occupied guest request
- Keep front desk area clean tidy and stocked up, very organized
- Greet customers and handle any new request from incoming guest
- Made sure all my daily tasks were done for the day and prepared any needs for the next following shift
Call Center Manager Sales Manager
Prime Communications
11.2020 - 02.2022
- Company Overview: An office environment, where we bring in direct sales as AT&T's number one Authorized Dealer
- The job required me to convert incoming calls of potential leads for the APPLE, SAMSUNG, LG, ETC
- Products
- As a sales manager for the company for a year I was bringing in over 250 sales a month and managing over 30 employees to drive the same quotas in sales leadership
- Helping them in their training and teaching them good sales leadership with skills to create more revenue
- I remained the Top Seller for the duration of my contract there
- Bringing in close to 2,000 sales during my contract
- I also trained and looked over other top salesman's in the call center and office administration environment
- Helping and leading other employees to drive major Sales
- Fast paced and steady space for sales Representatives
- An office environment, where we bring in direct sales as AT&T's number one Authorized Dealer
Manager/Call Center Call Center Manager Representative/Sales
Logan farm
08.2019 - 01.2020
- Make sure all our books and sales quotas are Met each day
- Manage employees to close their books and drive to exceed excellence for the Clients to ensure they are purchasing their items and make sure sales needs are met at a high call volume
- Fast paced yet assertive environment
- Friendly customer service
- Office setting, desk job
Assistant manager
Loris Gifts at Hermann Memorial hospital
06.2018 - 09.2019
- Lead of 11 employees
- Tend to customers needs
- Make sure sales goals are made
- Carry out supervisor instruction
- Up sale, create sale leads
- Unpack product from store buyers
- Tend to cashier and floor merchandising
- Multitask retail and customer service
Manager/ Call Center Manager
Star Furniture
09.2019 - 01.2019
- Call center environment, manager over back end reps
- Answer call for customers in need of help for their Purchased furniture
- Training, teaching and High volume calls
- Customers service representative
- Sales leads
- Multitask from Office work to call center practices
- Independent working
Sales Rep. Customer Service Rep.
Jcpenny
Rosenbergs, TX
07.2015 - 05.2017
- Provide exceptional customer service to hundreds of store patrons that come in every day
- Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies
- Solicit incoming customers to sign up for credit accounts to help reach company quota
- Ensuring customer satisfaction
Team Lead, Fashion Advisor
Shasta
Sugarland, TX
04.2014 - 06.2015
- Advise customers and clients in making fashion decisions
- They make recommendations on individual pieces, entire outfits, color palettes, styles and fabrics
- This involves listening to the customer's needs and understanding each individual client in order to personalize and tailor suggestions to the client's aesthetic preferences and personal style, body type, price range and the occasion for which the customer is dressing
- Communicates company goals, safety practices, and deadlines to team
- Provides help to management, including hiring and training, and keeps management updated on team performance
- Communicates concerns and policies among management and team members
Customer Service Rep.
Ross Dress for Less
Round Rock, TX
03.2012 - 05.2014
- Greeting and providing excellent customer service to everyday customers
- Up-Selling merchandise
- Also assisting guests with finding merchandise, stocking and organizing products on the sales floor, ringing up purchases, and handling returns and other discrepancies
- Ensuring customer satisfaction
Customer Service Rep. Cashier, Cook
Short Stop Burgers
Round Rock, TX
10.2010 - 02.2013
- Prepare fast, hot, food: sandwiches, eggs, fries, burgers and other similar food
- Working as quickly as possible with friendly service to hungry customers
- Cashing out their totals while providing excellent customer service
- Insuring all customers are out as fast as possible with high satisfaction
Education
B.A - Music/Theatre
Prairie View A&M University
05.2015
High School Diploma - distinguished program
Stony Point High School
05.2012
Skills
- Instructional strategies
- Project-based learning
- Student engagement
- Positive reinforcement
- Child assessment
- Parent-teacher communication
- Social skills promotion
- Music and movement
- Age-appropriate activities
- Health and safety
References
- Cheryl Stiles, Travel Nurse, cs082867@yahoo.com, 5122895167
- Frances Miller, LVN, francesmmiller@hotmail.com, 5125171768
Timeline
GSR Front Desk/ Management
Extended Stay America
11.2022 - Current
Front Desk Attendant/ Night Auditor
Best Western Plus Hotel
02.2022 - 10.2022
Call Center Manager Sales Manager
Prime Communications
11.2020 - 02.2022
Manager/ Call Center Manager
Star Furniture
09.2019 - 01.2019
Manager/Call Center Call Center Manager Representative/Sales
Logan farm
08.2019 - 01.2020
Assistant manager
Loris Gifts at Hermann Memorial hospital
06.2018 - 09.2019
Sales Rep. Customer Service Rep.
Jcpenny
07.2015 - 05.2017
Team Lead, Fashion Advisor
Shasta
04.2014 - 06.2015
Customer Service Rep.
Ross Dress for Less
03.2012 - 05.2014
Customer Service Rep. Cashier, Cook
Short Stop Burgers
10.2010 - 02.2013
B.A - Music/Theatre
Prairie View A&M University
High School Diploma - distinguished program
Stony Point High School