Summary
Overview
Work History
Education
Skills
Additionalinformation
Additional Information
Timeline
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Kelley Malloy

Las Vegas

Summary

DEDICATED COMMUNITY OUTREACH AND CUSTOMER SERVICE EXPERT Enthusiastic professional with a strong background in behavioral therapy, customer service, and event planning. Passionate about leveraging my love for books and community engagement to make a positive impact. Committed to connecting people with resources, fostering inclusive environments, and inspiring a lifelong love of reading and learning.

Overview

11
11
years of professional experience

Work History

Registered Behavior Technician

Universal Behavioral Health
01.2023 - Current
  • Provided support to individuals with autism and developmental disabilities, collaborating closely with families to implement personalized behavior interventions.

Owner & Content Creator

The Living Brain Comics, LLC
01.2020 - Current
  • Built and managed an online shop dedicated to the comic book community.

Registered Behavior Technician

Proud Moments ABA
01.2021 - 01.2023
  • Provided support to individuals with autism and developmental disabilities, collaborating closely with families to implement personalized behavior interventions.

Customer Loyalty Team Member, Team Building & Recognition Coordinator, Onboarding Coach, Escalation Supervisor

Zappos.com
01.2014 - 01.2020
  • Delivered exceptional customer service, consistently exceeding performance metrics in satisfaction and retention.

Education

Conservatory of Performing Arts -

Point Park University
Pittsburgh, PA

Registered Behavior Technician -

Autism Partnership Foundation
Seal Beach, CA
01.2020

Skills

  • Exceptional Communication Skills
  • Engaging Public Speaker
  • Experienced Event Planner
  • Strong Research Abilities
  • Skilled in Conflict Resolution and De-escalation
  • Proficient in Digital Technologies and Social Media
  • Team Building and Leadership
  • Customer Service Excellence
  • Lifelong Book Lover with a Passion for Libraries

Additionalinformation

15-year cardholder at Las Vegas-Clark County Library, avid reader with over 700 books read in 2023 across 44 genres., Passionate about creating events that bring people together and foster a love for literature.

Additional Information

  • Library Enthusiast: 15-year cardholder at Las Vegas-Clark County Library, avid reader with over 700 books read in 2023 across 44 genres.
  • Event Organizer: Passionate about creating events that bring people together and foster a love for literature.

Timeline

Registered Behavior Technician

Universal Behavioral Health
01.2023 - Current

Registered Behavior Technician

Proud Moments ABA
01.2021 - 01.2023

Owner & Content Creator

The Living Brain Comics, LLC
01.2020 - Current

Customer Loyalty Team Member, Team Building & Recognition Coordinator, Onboarding Coach, Escalation Supervisor

Zappos.com
01.2014 - 01.2020

Conservatory of Performing Arts -

Point Park University

Registered Behavior Technician -

Autism Partnership Foundation

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Kelley Malloy