Sarah Miles
Jackson,TN
Summary
I am an accomplished manager with a proven track record at Texas Roadhouse. Enhancing customer satisfaction and optimizing operations. Skilled in health and safety regulations and adept at fostering employee engagement. Demonstrated success in complaint resolution and operational efficiency, significantly improving service delivery and workplace culture.
Developed skills in fast-paced, collaborative environment, focusing on effective communication and problem-solving. Seeking to transition into new field, leveraging adaptability and quick learning capabilities. Aiming to bring value and drive success through strong teamwork and organizational skills.
While I believe in thoroughly understanding my role and environment before diving in, my strong sense of ambition and drive allow me to adapt and perform at my best.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Texas Roadhouse
06.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Demonstrated strong leadership, communication skills and mature emotional intelligence.
Fast Food Manager
Sonic Drive-in
08.2018 - 01.2021
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Education
Bachelor of Science - Biology
University of Memphis At Lambuth
Jackson, TN05-2025
Skills
- Health and safety regulations
- Employee schedule management
- Task delegation
- Operations management
- Customer service
- Complaint resolution
- Workplace safety
- Customer engagement
- Cash handling
- Training and mentoring
Accomplishments
- Graduated Salutatorian of Northside High School's Class of 2019
- Achieved management positions during past employments
- Graduating in May 2025 with a Bachelor's in Biology
- Presented research on ecological impacts of keystone insect species at the Lambuth Research Symposium in February 2025
- Worked full-time throughout high school and college
Certification
- ServSafe Food Handler's Certification
- Tennessee Alcoholic Beverage Commission Server Permit
Timeline
Restaurant Manager
Texas Roadhouse
06.2022 - Current
Fast Food Manager
Sonic Drive-in
08.2018 - 01.2021
- ServSafe Food Handler's Certification
- Tennessee Alcoholic Beverage Commission Server Permit
Bachelor of Science - Biology
University of Memphis At Lambuth
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