Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Miller

Mesa,AZ

Summary

Dynamic Case Manager at Calvary Healing Center with a proven track record in crisis intervention and effective organization. Expert in technical documentation and analytical problem-solving, I empower clients through tailored assessments and advocacy, enhancing their care experience. Recognized for fostering collaboration and promoting positive therapeutic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

Calvary Healing Center
04.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Behavioral Health Tech Preceptor

Calvary Healing Center
11.2021 - 04.2023
  • Provided training and education to a Behavioral Health Technician team of 20+ on established organizational values, policies and procedures as required by UHS.
  • Collaborated with other preceptors to enhance learning experience for all Behavioral Health Technicians.
  • Incorporated diverse teaching methods to accommodate various learning styles, ensuring all Behavioral Health Technicians had equal opportunities for success.
  • Oversaw work of Behavioral Health Technicians to educate on proper procedures and how to prioritize tasks.

Lead Behavioral Health Technician

Calvary Healing Center
02.2020 - 11.2021
  • Led interdisciplinary case conferences, fostering collaboration among team members for better client outcomes.
  • Implemented behavior modification strategies, resulting in improved client self-management and reduced disruptive behaviors.
  • Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
  • Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
  • Supervised and mentored Behavioral Health Technicians for professional development and skill improvement.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Behavioral Health Technician

Calvary Healing Center
05.2015 - 02.2020
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Education

High School Diploma -

Pinnacle High School
Phoenix, AZ
01-2008

Skills

  • Effective organization
  • Technical documentation and analysis
  • Active listening
  • Analytical problem-solving

Certification

Verbal De-escalation Facilitator - 2022

Timeline

Case Manager

Calvary Healing Center
04.2023 - Current

Behavioral Health Tech Preceptor

Calvary Healing Center
11.2021 - 04.2023

Lead Behavioral Health Technician

Calvary Healing Center
02.2020 - 11.2021

Behavioral Health Technician

Calvary Healing Center
05.2015 - 02.2020

High School Diploma -

Pinnacle High School

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