Charles (Jake) Hollen
Account Management | Client Relations | Business Operations
Summary
Relationship-focused business professional with experience in account management, business operations, and customer success. Proven ability to build strong client relationships, solve problems, and drive business growth.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Founder | Business Operations & Account Manager
Good Lawn Pros
Newport, KY
2023.05 - Current
- Secured new business through referrals, networking, and targeted digital marketing efforts.
- Managed scheduling, budgeting, marketing, invoicing, and daily operations to ensure seamless project execution.
- Prepare estimates, negotiate pricing, and manage projects from consultation through completion.
- Cultivated relationships with 40+ recurring customers, delivering 100+ successful landscape projects.
Assistant General Manager
Aladdin's Eatery
Cincinnati, OH
2016.01 - 2026.04
- Oversaw daily restaurant operations
- Conducted employee training to uphold high service and operational standards.
- Assisted in training staff on customer service best practices.
- Monitored inventory levels to maintain stock availability during busy periods. to ensure product availability during peak hours.
Account Coordinator
Lost & Found Recovery
Remote
2023.05 - 2024.07
- Managed customer accounts, scheduling, and CRM documentation to streamline issue resolution.
- Coordinated recovery assignments among clients, field agents, and internal teams to ensure timely resolution.
- Balanced remote role while launching and growing Good Lawn Pros to increase market presence.
- Part-Time
Commercial Coordinator
River Metals Recycling (Nucor)
Newport, KY
2020.06 - 2021.11
- Acted as primary contact for commercial customers, facilitating communication and supporting outside sales efforts.
- Developed customer relationships, executed prospecting strategies, and managed CRM records for streamlined interactions.
- Supported customer retention initiatives and provided account assistance to enhance client satisfaction.
- (Nucor)
Skills
- Project management
- Estimate preparation
- Budget management
- Account management
- Customer relationship management
- CRM optimization
- Team leadership
- Problem solving
Certification
- UI Immersion Certificate | 03/01/23 | Career Foundry
Completed hands-on UX/UI training focused on user-centered design and visual communication. Developed wireframes, prototypes, and customer-focused design solutions. - ServSafe Certificate | 10/01/22 | Nation Restaurant Association
Nationally recognized certification in food safety, sanitation, and regulatory compliance.
Timeline
Founder | Business Operations & Account Manager
Good Lawn Pros
2023.05 - Current
Account Coordinator
Lost & Found Recovery
2023.05 - 2024.07
Commercial Coordinator
River Metals Recycling (Nucor)
2020.06 - 2021.11
Assistant General Manager
Aladdin's Eatery
2016.01 - 2026.04