Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Moreno Pers

Summary

Experienced Data Center Technician with a diverse background in reverse logistics and retail management. Skilled in maintaining and optimizing data center operations, ensuring high availability and performance. Previous experience as Reverse Logistics Specialist, adept at managing returns, refurbishments, and sustainability initiatives. Proven leadership and customer service skills developed as a Starbucks Supervisor, with a strong focus on team coordination and operational efficiency. Known for a meticulous approach to problem-solving, excellent communication abilities, and a commitment to continuous improvement.

Overview

6
6
years of professional experience

Work History

Data Center Operations Technician

AWS
Sterling, VA
12.2023 - Current
  • Performed daily maintenance activities on computers, peripherals, network devices, storage devices, and other equipment.
  • Provided technical support during emergency situations such as outages or natural disasters.
  • Installed, configured, and maintained servers in a rack-mount environment.
  • Responded quickly to customer inquiries concerning their services hosted in the data center facility.
  • Ran hardware diagnostics to detect and replace failing parts.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Reverse Logistics Specialist

AWS
Chantilly, VA
06.2021 - 12.2023
  • Coordinated with vendors to ensure timely return of products.
  • Collaborated with multiple teams across the organization on projects involving reverse logistics operations.
  • Monitored inventory levels, stock availability, and order accuracy throughout the returns process.
  • Assisted in developing documents related to reverse logistics operations.
  • Maintained records for all returned items including tracking numbers, proof of delivery.
  • Participated in meetings with internal teams as well as external partners related to reverse logistics activities.
  • Trained new employees on proper handling techniques for returned items according to established standards.

Starbucks Shift Supervisor

Starbucks
Leesburg
01.2018 - 09.2021
  • Managed employees and kept a safe and risk-free working environment.
  • Completed opening and closing duties to facilitate business operations.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Trained baristas on cash handling standards, beverage routine, and food handling services.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

Advanced Studies Diploma -

Riverside High School
01.2018

Skills

  • Troubleshooting
  • Maintenance and repairs
  • Network configuration
  • Problem-Solving
  • Attention to Detail
  • Task Delegation
  • Team Collaboration
  • Excellent Communication
  • Staff Training and Development

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Data Center Operations Technician

AWS
12.2023 - Current

Reverse Logistics Specialist

AWS
06.2021 - 12.2023

Starbucks Shift Supervisor

Starbucks
01.2018 - 09.2021

Advanced Studies Diploma -

Riverside High School

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Sarah Moreno Pers