Sarah Moresco
Hampton,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet guests' needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager & Catering Director
Truett's Grill
07.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
General Manager in Training
Buff City Soap
06.2021 - 07.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Member
Chick-fil-A
05.2020 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Arts - English
Piedmont College
Demorest, GA2016
Skills
- Detailed Documentation
- Billing and Payment Processing
- Vendor Relations
- Recordkeeping
- Brand Loyalty
- Microsoft Excel
- Staff Training
- Sales Expertise
Timeline
Manager & Catering Director
Truett's Grill
07.2022 - Current
General Manager in Training
Buff City Soap
06.2021 - 07.2022
Team Member
Chick-fil-A
05.2020 - 07.2021
Bachelor of Arts - English
Piedmont College
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