Sarah Benifield
Mint Hill,NC
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
PSS
OrthoCarolina
02.2025 - Current
- Assisted over 50 patients per day with checking in and out for their appointments.
- Assisted over 50 patients per day in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Entered in patient demographics
- Scan medical records into chart
- Take encounter and route to nurses
- Learned and adapted quickly to new technology and software applications
- obtaining referrals for upcoming appointments
- Work queues
PSC III
Mint Hill Obgyn
01.2023 - 09.2023
- Assisted over 50 patients per day with checking in and out for their appointments.
- Assisted over 50 patients per day in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Entered in patient demographics
- Scan medical records into chart
- Using genesys to answer and make phone calls
- Take encounter and route to nurses
- Learned and adapted quickly to new technology and software applications
PSC III
Novant Health Float Pool
09.2021 - 01.2023
- Traveled to different offices each day.
- Assisted over 50 patients per day with checking in and out for their appointments.
- Assisted over 50 patients per day in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Entered in patient demographics.
- Using genesys to answer and make phone calls.
- Scan medical records into chart.
- Take encounter and route to nurses.
- Learned and adapted quickly to new technology and software applications.
CNA/Med Tech
Elliotte Manor
10.2018 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Faxed Doctor's orders.
CNA
Royal Parks: CNA
02.2018 - 10.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Olde Knox Commons, CNA
07.2017 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Taco bell
05.2015 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate - Medical billing and coding
Stanly Community College
Locust, NC05.2020
Certificate -
Serenity Nursing Aide Academy
Charlotte, NC05.2017
High School Diploma -
Penn Foster Advanced Highschool
Scranton, PA02.2016
Skills
- Medical Insurance
- Reminder Calls
- Patient Registration
- System Updates
- HIPAA Compliance
- Customer Service
- Patient Engagement
- Multi-Line Telephone Systems
- Appointment Confirmation
- Appointment Scheduling
Education
Scranton, PA,Charlotte, NC,Locust, NC
Timeline
PSS
OrthoCarolina
02.2025 - Current
PSC III
Mint Hill Obgyn
01.2023 - 09.2023
PSC III
Novant Health Float Pool
09.2021 - 01.2023
CNA/Med Tech
Elliotte Manor
10.2018 - 08.2020
CNA
Royal Parks: CNA
02.2018 - 10.2018
CNA
Olde Knox Commons, CNA
07.2017 - 03.2018
Cashier
Taco bell
05.2015 - 06.2016
Certificate - Medical billing and coding
Stanly Community College
Certificate -
Serenity Nursing Aide Academy
High School Diploma -
Penn Foster Advanced Highschool
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