Sarah Muir
Frederick,CO
Summary
Organized and dependable Project Manager successful at managing multiple priorities with a positive attitude. Great attention to detail and successful track record of accomplishing projects on time and within budget constraints. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Red Dot Storage
03.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Verified and processed vendor invoices.
Operations Project Coordinator
Red Dot Storage
05.2022 - 03.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Established rapport and engaged with vendors to build lasting professional relationships.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Negotiated and managed third-party contracts related to project deliverables.
- Verified and processed vendor invoices.
ACCOUNT MANAGER
Farmers Insurance Agency
11.2020 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Anticipated clients' needs by staying in touch on regular basis.
- Created proposals for new and repeat customer business transactions.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Answered customer telephone calls and emails promptly to avoid long wait times.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
OPERATIONS AND TRAINING MANAGER
Farmers Insurance District Office
11.2017 - 11.2020
- Oversaw office inventory activities, including ordering and requisitions and stocking
- Performed clerical duties, including typing, answering phones and completing forms
- Processed and verified monthly invoices
- Served as central point of contact for agents and their staff members
- Created files, reports and records while maintaining confidentiality
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion
- Trained and developed all new agents and staff that entered District
- Cross-trained existing employees in order to maximize team performance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented marketing strategies which resulted in growth of agent base
AGENCY BUSINESS CONSULTANT
Farmers Insurance District Office
09.2016 - 11.2017
- Demonstrated new products, procedures and techniques to employees
- Cross-trained existing employees in order to maximize team performance
- Assisted in recruiting and developing new agents that entered district
- Developed complete business plans and operational strategies for new and existing business
- Streamlined operational efficiencies by delivering recommendations for knowledge- based processes and procedures
- Implemented marketing strategies which resulted in growth of agent base
- Researched and updated all required materials needed for district and agencies.
VETERINARY TECHNICIAN
Banfield Pet Hospital
03.2016 - 03.2017
- Completed routine examinations, as well as surgical and dental procedures on various animal breeds
- Performed routine diagnostic tests on animals each week
- Researching missing and over counts
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Coordinated documentation of all treatment activities.
Office/Account Manager
Farmers Insurance Agency
12.2012 - 03.2016
- Received, screened and routed incoming calls.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Finalized sales and collected necessary payments.
- Educated clients on new products or services to increase customer engagement with brand.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained computer and physical filing systems.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
Some College (No Degree) -
University of Northern Colorado
Greeley, COHigh School Diploma -
Broomfield High School
Broomfield, CO05.2010
Skills
- Detail-Oriented
- Problem Solving
- Time Management
- Customer Service
- Courteous with Strong Service Mindset
- Customer Account Management
- Relationship Building
- Project Coordination
- Project Scheduling
- Project scope analysis
- Vendor Management
- Contract Development
Certification
- Agency Business Consultant - Certification - University of Farmers - 2017
- Communicating to Influence - Certification - University of Farmers - 2017
Timeline
Project Manager
Red Dot Storage
03.2024 - Current
Operations Project Coordinator
Red Dot Storage
05.2022 - 03.2024
ACCOUNT MANAGER
Farmers Insurance Agency
11.2020 - 05.2022
OPERATIONS AND TRAINING MANAGER
Farmers Insurance District Office
11.2017 - 11.2020
AGENCY BUSINESS CONSULTANT
Farmers Insurance District Office
09.2016 - 11.2017
VETERINARY TECHNICIAN
Banfield Pet Hospital
03.2016 - 03.2017
Office/Account Manager
Farmers Insurance Agency
12.2012 - 03.2016
Some College (No Degree) -
University of Northern Colorado
High School Diploma -
Broomfield High School
Similar Profiles
Denise SmithDenise Smith
District Manager at Storage Rentals of America (SROA)District Manager at Storage Rentals of America (SROA)
Amy SternbergAmy Sternberg
Cashier at Red DotCashier at Red Dot
Raye LiRaye Li
Sales Assistant at Red DotSales Assistant at Red Dot
Kathleen MoranKathleen Moran
Registered Nurse Assissted Living Manager at Frasier Meadows Retirement CommunityRegistered Nurse Assissted Living Manager at Frasier Meadows Retirement Community
Andrea PrikeAndrea Prike
Registered Nurse, Medical-Surgical Unit at Kaiser PermanenteRegistered Nurse, Medical-Surgical Unit at Kaiser Permanente