Sarah Narvaez - Rodriguez
READING,PA
Summary
Dedicated hospitality professional with exceptional customer service skills, cash handling expertise, and a strong work ethic. Committed to enhancing guest engagement and training team members for operational success.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Server/ Head Barista / Assistant Manger
Morning Fuel
05.2024 - Current
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu offerings and operational procedures to enhance team efficiency.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers nightly.
- Assisted in inventory management, monitoring stock levels to reduce waste and ensure availability.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Plaza Azteca
07.2022 - 07.2024
- Directed daily operations, ensuring adherence to company policies and standards.
- Streamlined inventory management processes, improving stock accuracy and turnover rates.
- Implemented training programs, enhancing staff performance and service delivery.
- Analyzed customer feedback to enhance dining experiences and drive customer satisfaction.
- Oversaw financial performance, managing budgets to optimize profitability and cost efficiency.
- Fostered a collaborative team environment, promoting communication among departments for operational success.
- Evaluated vendor contracts and negotiated terms to improve supply chain efficiency and reduce costs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Server/Head Bartender
Plaza Azteca
08.2015 - 07.2024
- Managed cash register and processed payments efficiently, maintaining accuracy.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new team members on menu offerings and service standards.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - Nursing
Reading Area Community College
Skills
- Exceptional customer service
- Customer satisfaction
- Cash handling
- Inventory management
- Guest engagement
- Professional appearance
- Service skills
Languages
Spanish
English
Languages
5,5
Timeline
Server/ Head Barista / Assistant Manger
Morning Fuel
05.2024 - Current
General Manager
Plaza Azteca
07.2022 - 07.2024
Server/Head Bartender
Plaza Azteca
08.2015 - 07.2024
No Degree - Nursing
Reading Area Community College