Sarah Nati
The Bronx
Summary
Results-driven Dental Office Manager skilled in patient scheduling, insurance processing, and problem resolution. Enhances patient experiences and streamlines operations while managing complex administrative and financial tasks. Proficient in Dentrix and Microsoft Office, known for effective communication and relationship-building with patients.
Overview
1
1
year of professional experience
Work History
Dental Office Manager
Jonathan A. Rhodes DMD
White Plains
07.2025 - 06.2026
- Coordinated patient intake processes, ensuring accurate information collection and documentation.
- Coordinated patient scheduling and appointment confirmations, enhancing office operations.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Implemented office protocols to enhance patient experience and satisfaction.
- Communicated effectively with dental professionals to facilitate patient care coordination.
- Resolved billing inquiries and processed insurance claims, ensuring timely reimbursements.
- Insurance Payment Posting, insurance claims processing and outstanding follow up.
- Maintained accurate patient records while scheduling appointments and addressing billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Human Services
Bronx Community College
Bronx, NY06-2026
Skills
- Dental software management
- Claims processing
- Insurance billing
- Billing inquiries
- Payment processing
- Health record management
- Patient care
- Appointment scheduling
- Scheduling
- Data entry
- Multitasking
- Administrative management
- Problem resolution
- Team collaboration
- Oral communication
- Customer service
Languages
English
Professional
Albanian
Professional
Timeline
Dental Office Manager
Jonathan A. Rhodes DMD
07.2025 - 06.2026
Associate of Applied Science - Human Services
Bronx Community College