Sarah Nelson
Pueblo,CO
Summary
Versatile and forward-thinking Director of Operations with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business operations.
Quote
"After years in operations, I've learned the importance of mastering the ability to execute tasks: Either you do the task, outsource the task, or delegate the task. Ultimately, it is your responsibility to guarantee task completion and be a Swiss Army knife for the organization."
Sarah Nelson
Overview
9
9
years of professional experience
Work History
Director of Operations
Health Colorado, Inc.
03.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Covered Executive Administrator role during interim to assist in creating Board and Shareholder agenda and packets.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Presided over board meetings and conducted board business to address organizational objectives.
Programs and Operations Manager
United Services Organization
06.2022 - 03.2023
- Supervised operations staff and kept both employees and volunteers compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Maintained ongoing relationships with non-profit donors to handle requests and questions in a professional and welcoming manner.
Program Coordinator
Army National Guard - Dystech
04.2021 - 06.2022
- Developed and maintained relationships with external partners and stakeholders to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
United States Army Veteran's Affairs
Veterans Affairs Medical Center
08.2018 - 01.2022
- Designated Veteran Caregiver: Oversight of health and well-being for veteran, medication management, transportation/travel, safety advisor, mental health counselor and other matters pertaining to veteran affairs
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Financial Consultant
03.2015 - 08.2018
- Small Trades Investor: Responsible for the investment and allocation of financial resources, oversight of short-term and long-term holdings, consultations, company research and risk assessments
Education
Master of Business Administration -
University of Maryland Global Campus
Master of Science - Strategic Communications
University of Maryland Global Campus
Maryland03.2024
Bachelor of Science Psychology -
University of Maryland Global Campus
Associate of Arts- General Studies Criminal Justice -
University of Maryland Global Campus
Child Development Associate -
01.2008
Skills
- Expert in Problem Solving and Strategic Planning
- Program Development and Process Improvement
- Leading Multicultural Environments
- Active Listening, Emotional Intelligence
- Human Resources Management
- Compliance/Policy Development and Implementation
- MS Office, Adobe, BoardEffect, MS Teams, Zoom
- Leadership, Employee Management, and Program Development
- Stakeholder Relations
- Social Media Management (Hootsuite)
- Crisis Management and Strategic Communications
- PowerBI, Adaptive, Data Analytics
- PESTEL, Porter's Five Forces, McKinsey 7s Framework
- Risk Management, SWOT, Forecasting
- Program and Curriculum Development
- Crisis Management and Strategic Communications
- PowerBI, Adaptive, Data Analytics
- PESTEL, Porter's Five Forces, McKinsey 7s Framework
- Risk Management, SWOT, Forecasting
- Program and Curriculum Development
Certification
- 2024 Mastering Quickbooks Online
- 2023 Acute Care Accreditation/Occupational Safety and Health: Workplace Harassment, Cultural Diversity, Abuse and Neglect, Population-Specific Care, Patient Rights, Fire Safety, Patient and Employee Confidentiality, Healthcare Ethics
Awards
Army National Guard Certificate of Appreciation 2022, NAEYC Accreditation Inspection 2015, Employee of the Month September 2014, Certificate of Achievement 2010, NAEYC Accreditation Inspection 2009 (100% rating best Army-wide), Army Superior Unit Award 2009, Department of the Army Certificate of Appreciation 2009, Child Development Associate 2009, Outstanding Contribution Award 2008, Certificate of Appreciation 2008, Certificate of Appreciation for Outstanding Professionalism 2007, Facility Monitor and Appointment of Fire Warden 2007
References
Catherine Classe-Friend, Deployment Support Specialist, 443-978-2499
Lindsay Rollin, Project Manager, 214-636-2541
Alba Soderberg, Social Worker, 517-974-6457
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