Sarah Newman
Dental
Acworth,GA
Summary
Highly-motivated dental administrator with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination and insurance claim billings for multiple doctors with extensive calendar obligations.
Overview
24
24
years of professional experience
Work History
Dental Office Administrator
Dr. Michael R Barnard DDS. PA
Fort Lauderdale, FL
03.2015 - 01.2023
- Successfully sent over 50 dental claims daily
- Knowledge and experience of sending digital electronic attachments
- Knowledge of Ppo,Hmo and Medicaid insurance plans
- Completed weekly payroll for 25 employees
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Verified patient insurance eligibility and benefits.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Designed dental report card to explain patient dental health status and treatment plans.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated, posted and attached information to claim files.
Dental Assistant, Chairside
Dr. Michael R Barnard DDS PA
Fort Lauderdale, FL
01.2000 - 03.2015
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Sterilized rooms and prepped equipment and instruments for 25 or more procedures daily.
Dental Receptionist
Dr. Michael Barnard DDS PA
Fort Lauderdale, FL
01.1999 - 01.2000
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed over 50 telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and took messages, scheduling appointments, and handling patient inquiries.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Some College (No Degree) -
Nova Southeastern University
Davie, FLDental Radiology -
Nova Southeastern University
Davie, FL09.2002
High School Diploma -
Christian Liberty Academy
Hollywood06.1998
Skills
- Customer Care
- Supply Order
- Office Organization
- Accounts Payable and Accounts Receivable
- Credentialing Process
Timeline
Dental Office Administrator
Dr. Michael R Barnard DDS. PA
03.2015 - 01.2023
Dental Assistant, Chairside
Dr. Michael R Barnard DDS PA
01.2000 - 03.2015
Dental Receptionist
Dr. Michael Barnard DDS PA
01.1999 - 01.2000
Some College (No Degree) -
Nova Southeastern University
Dental Radiology -
Nova Southeastern University
High School Diploma -
Christian Liberty Academy