SARAH NEWTON

• Conducted evaluations and coordinated return-to-work plans with physicians and employers.

• Supported job accommodation and case management processes in compliance with company and state regulations.

• Collaborated with medical providers, employers, and claims teams to facilitate employee recovery and return-to-work outcomes.

• Maintained accurate case documentation, data reporting, and claim updates in management systems.

• Ensured quality and consistency in case handling through adherence to established standards.

• Provided frontline support for healthcare and benefits inquiries, resolving issues related to coverage, claims, and enrollment.
• Processed benefits documentation and maintained data accuracy while adhering to HIPAA regulations.
• Collaborated with wellness program teams to promote preventive care and employee engagement.
• Reduced response time by streamlining workflows and improving communication between departments.
• Supported HR and onboarding teams to ensure smooth integration of new hires into benefits systems.

• Served as a senior representative for high-value commercial clients across California and Hawaii markets.
• Coordinated large-scale product orders, project timelines, and vendor communication to meet client deadlines.
• Utilized internal CRM tools to manage detailed order records and ensure accurate billing and logistics.
• Handled escalated concerns professionally and proactively, leading to increased client satisfaction and retention.
• Collaborated with warehouse and logistics teams to troubleshoot delivery challenges and prioritize urgent needs.

• Supported commercial accounts with order entry, product recommendations, and post-sale service inquiries.
• Built and maintained relationships with clients, offering personalized support and quick resolution of concerns.
• Created process guides and internal FAQs to improve team knowledge-sharing and response consistency.
• Worked cross-functionally with design and purchasing departments to ensure seamless client experience.
• Met or exceeded KPIs related to accuracy, call handling time, and customer satisfaction scores.

• Managed end-to-end credentialing and onboarding, submitting provider packets to carriers and ensuring compliance.

• Served as liaison between facilities and insurers, resolving contract and billing issues promptly.

• Supported hospitals and clinics via high-volume inbound calls on authorizations, reimbursements, and care plans.

• Coordinated onboarding logistics, system access, and scheduling for new hires.

• Maintained HIPAA compliance while managing sensitive medical and insurance data.