Sarah Nicole Frisch
Lexington,SC
Summary
Operations and people leader with extensive experience managing large teams, overseeing financial and administrative operations, and driving organizational efficiency in fast-paced Operations and people leader with extensive experience managing large teams, overseeing financial and administrative operations, and driving organizational efficiency in fast-paced environments. Skilled in personnel management, budgeting, compliance, recruitment, payroll administration, and cross-functional coordination. Recognized for strong organizational leadership, process improvement, and ability to manage complex operational priorities while maintaining high standards of accountability and service. environments. Skilled in personnel management, budgeting, compliance, recruitment, payroll administration, and cross-functional coordination. Recognized for strong organizational leadership, process improvement, and ability to manage complex operational priorities while maintaining high standards of accountability and service.
Overview
14
14
years of professional experience
Work History
Store Director
Target
Lexington, SC
09.2019 - Current
- Direct daily operations for a high-volume retail organization, overseeing staffing, workforce planning, budgeting, payroll administration, compliance, and operational execution across multiple functional areas.
- Lead recruitment, interviewing, hiring, onboarding, training, and performance management processes for leadership and hourly team members while partnering closely with Human Resources on personnel matters and policy compliance.
- Manage employee scheduling, payroll approval, attendance tracking, leave coordination, corrective actions, evaluations, and documentation in accordance with organizational policies and labor standards.
- Oversee financial operations including budget management, expense control, procurement approvals, inventory accountability, and resource allocation to ensure operational efficiency and fiscal responsibility.
- Analyze operational and financial data to forecast staffing needs, monitor labor expenditures, identify process improvements, and support strategic business decisions.
- Coordinate cross-functional initiatives, facility operations, vendor relationships, and organizational priorities while ensuring timely completion of projects and adherence to deadlines.
- Maintain accurate records, reports, and operational documentation while handling confidential employee and business information with professionalism and discretion.
- Develop and implement operational procedures that improved workflow efficiency, strengthened accountability, and enhanced team performance.
- Supervise and mentor large multidisciplinary teams in a fast-paced environment, fostering collaboration, communication, and continuous development.
- Ensure compliance with company policies, safety regulations, audit standards, and required training initiatives across all departments.
Store Manager
Belk
Biloxi, MS
06.2017 - Current
- Store Manager- $15 million annual volume
- Drove overall sales to #23 in total company from #253 in one year through top talent recruitment and development
- Increased associate engagement to #15 in total company through consistent communication among all levels
- Achieved 115% DCP through managing all expenses and driving top line sales
- Managed all aspects of the business including payroll, scheduling, hiring, firing and employment law
- Achieved all customer loyalty metrics including: sales, credit, customer service and save the sale
- Conducted monthly performance evaluations to establish career progression plans for staff retention
Store Manager
Belk
Lake City, FL
03.2016 - 06.2017
- Store Manager- $7.5 million annual volume
- Achieved 101.6% DCP by managing payroll, all expenses and driving gross margin
- Implemented controls to reduce shrink from 3.2% to 1.9% in one year
- Elevated the level of merchandise presentation through retraining of ROCC associates and process
- Developed and raised the talent level through training new STM, OTM and HR/Lead Scheduler
- Established training programs that focused on the individual development needs of the store
Store Manager
Belk
Laurens, SC
02.2015 - 03.2016
- Store Manager- $5 million annual volume
- Achieved 105% to sales plan through translating strategies into specific goals and consistently following through
- Created a credit culture, achieving 178% to goal and #5 in Southern Division
- Led DCP to 113% of goal through managing payroll and consistently controlling all other expenses
- Led successful roll out of new digital registers, resulting in item locator penetration of 2.40%, top in the company
- Achieved 4.4 on AES survey through timely communication of policies and consistent follow through on issues
Assistant Store Manager
Belk
Atlanta, GA
08.2013 - 02.2015
- Assistant Store Manager- $28 million annual volume
- Executed largest volume Eileen Fisher event in company at over $75k in volume in one day
- Initiated and organized vendor training seminars for selling specialists to drive selling behaviors
- Performed acting store manager role in Carrolton, GA. Achieved 112% of sales goal for Black Friday 2014
- Initiated outside events to drive sales and customer loyalty in the Atlanta Metro Market
Assistant Store Manager
Belk
Lady Lake, FL
02.2012 - 08.2013
- Assistant Store Manager- $18 million annual volume
- Resolved customer service issues as needed, resulting in 125% of customer service goal for FY13
- Performed acting Store Manager Role in Leesburg, FL for three months. Achieved 145% of sales goal
- Executed a successful remodel, achieved 108% of sales goal and 115% of customer service goal during construction
- Achieved store of the year award for FY13, achieving 113% of sales plan and all other metrics
Education
Master’s of Business Administration - undefined
University of Central Florida
Orlando, FL08.2010
Bachelor of Science - Business Administration, Marketing
Florida State University
Tallahassee, FL05.2009
Skills
- Personnel Administration
- Budget & Financial Management
- Payroll Administration
- Recruitment & Onboarding
- Policy Compliance
- Operational Leadership
- Procurement & Expense Management
- Workforce Planning
- Performance Management
- Cross-Functional Coordination
- Data Analysis & Reporting
- Process Improvement
- Training & Development
- Employee Relations
- Administrative Operations
- Microsoft Office Suite
Timeline
Store Director
Target
09.2019 - Current
Store Manager
Belk
06.2017 - Current
Store Manager
Belk
03.2016 - 06.2017
Store Manager
Belk
02.2015 - 03.2016
Assistant Store Manager
Belk
08.2013 - 02.2015
Assistant Store Manager
Belk
02.2012 - 08.2013
Master’s of Business Administration - undefined
University of Central Florida
Bachelor of Science - Business Administration, Marketing
Florida State University