Sarah Northern
Orlando,FL
Summary
Dynamic Customer Service Representative with a proven track record at Allison Roads, excelling in resolving customer complaints through critical thinking and active listening. Skilled in data entry and CRM documentation, I effectively enhanced service delivery processes, ensuring customer satisfaction and fostering team collaboration.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Allison Roads
01.2015 - 09.2025
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions in CRM systems for future reference and follow-up.
- Collaborated with team members to improve service delivery processes.
Construction Manager
Allison Roads
04.2002 - 01.2015
- Coordinated subcontractor activities, optimizing resource allocation for timely project completion.
- Implemented quality control measures, improving construction standards and minimizing rework instances.
- Developed project budgets and schedules, tracking progress to align with strategic objectives.
- Negotiated contracts with vendors, achieving cost savings while maintaining quality standards.
- Conducted site inspections, identifying potential issues and implementing corrective actions promptly.
Education
High School Diploma -
Alpha Omega Christian Academy
Phoenix, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Appointment scheduling
Timeline
Customer Service Representative
Allison Roads
01.2015 - 09.2025
Construction Manager
Allison Roads
04.2002 - 01.2015
High School Diploma -
Alpha Omega Christian Academy