Concierge Representative
Estillos to a Salon on Main
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Proactively identified opportunities to enhance the overall guest experience by anticipating their needs.
- Provided seamless check-in and checkout experiences, ensuring all guest needs were met during their stay.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
