Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SARAH O'BRIEN

Tyngsboro,MA

Summary

Public safety professional with over 14 years of experience in emergency response and incident management. Demonstrated ability to maintain composure under pressure while effectively coordinating resources during critical situations. Proven track record in assisting victims of violent crimes and ensuring community safety through strong communication and organizational skills. Committed to enhancing emergency preparedness and response efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Data Analyst

FIRSTWATCH SOLUTIONS
, AZ
12.2024 - Current
  • Collaborated with Police, Fire, and EMS agencies to manage daily statistics.
  • Utilized SQL databases and CAD systems to organize and present data to partners.
  • Assisted in tracking, evaluating, and reporting program impacts using various data sources.
  • Provided technical support for reports, dashboards, and analytical tools.

IAFF Peer Support Team Member

Prescott Fire Department
01.2018 - Current
  • Certified in Crisis Intervention through IAFF.
  • Provided peer support and mentoring to people during crisis and throughout the recovery process.
  • Trained to assist with resource coordination, and assistance through traumatic situations.

Treasurer/Board Member

Prescott Police Association
, AZ
01.2017 - 05.2025
  • Managed monthly donations from members to ensure consistent funding flow.
  • Oversaw state-mandated reporting to maintain compliance with regulations.
  • Directed funding and donations for PAC Fund, enhancing financial stability.
  • Assisted in yearly budget reporting to facilitate informed financial planning.

Communications Supervisor and Tactical Communications Team Leader

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024
  • Directly responsible for daily management of the Emergency Call Center.
  • Project management for all incoming software and systems.
  • System administrator for Emergency Notification System.
  • Responsible for daily statistics reporting for all response times, call nature statistics, and data input times.
  • Supervise and evaluate all employees of the Emergency Call Center.
  • Respond and manage all radio traffic and resource response for High-Risk Special Weapons and Tactics Team (SWAT) Calls.

Everbridge Emergency Notification System Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024
  • Directly responsible for building and managing the Emergency Notification System.
  • Responsible for creating pre-built templates within system to assist with the ability to rapidly notify designated areas of pending emergencies.
  • Manages all mapping systems and GIS related data to maintain the ability to accurately notify the citizens.

Critical Incident Stress Management Team Member

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024
  • Assist in mitigating the impact of critical events.
  • Accelerate recovery process for affected victims and co-workers.
  • Assess if additional resources are needed and coordinate with alternative services.

Public Safety Telecommunicator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2019 - 01.2021
  • Responsible for answering non-emergency and emergency phone calls throughout each shift and dispatching lifesaving help to those in need.
  • Assist the deputies with gathering information they need and sending them help in the most efficient manner possible.

Central Square CAD Administrator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019
  • Expert in day-to-day management of Central Square, Tri-Tech Computer Aid Dispatch Program.
  • Manage and repaired issues as they arise.
  • Create and manage users and units within Tri-Tech management software.
  • Pull daily statistics related to call response, call-taker call input, and vehicle response data.

Communications Specialist - LEAD

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019
  • As a Communications Specialist lead, I was responsible for managing the center any time the supervisor was not on the floor.
  • This included being the primary point of contact for all the partner agencies.
  • Directly responsible for managing any personnel situations that arise during the shift.

Emergency Medical Technician

LIFELINE AMBULANCE COMPANY
01.2012 - 01.2013
  • Responded to emergency, non-emergency, and interfacility transfers via ambulance.
  • Provided life-saving medical aid to victims and patients in need.
  • Document patient care via Patient Care Reports.
  • Communicate with medical director regarding patient care needs and provide treatment for patient throughout transport.

Emergency Medical Dispatcher

LIFELINE AMBULANCE COMPANY
01.2010 - 01.2013
  • Answered emergency medical calls for the greater Yavapai county area.
  • Dispatched ambulances to emergency and non-emergency calls, took inter-facility transfer request from local hospitals and other care facilities.
  • Assisted in obtaining prior authorizations from insurance companies along with filling out the appropriate insurance information that was required by each insurance company.
  • Managed the paperwork for each call, and gave pre arrival emergency instructions to callers via IAEMD ProQA program.

Education

COMMUNICATIONS TRAINING OFFICER -

APCO
05-2024

CJIS CERTIFICATION -

CJIS/NCIC
05-2024

EMERGENCY MEDICAL DISPATCH -

International Academy of Emergency Medical Dispatch
03.2019

EMERGENCY MEDICAL TECHNICIAN -

Yavapai College
05.2012

HIGH SCHOOL DIPLOMA -

Prescott Valley Charter
06.2009

Skills

  • ProQA/EMD expertise
  • CAD systems development
  • Multitasking proficiency
  • Organizational skills
  • Project management
  • Public records law knowledge
  • Law enforcement statistics
  • Crisis management
  • Negotiation skills
  • Peer support training

Certification

  • Emergency Medical Technician
  • Basic Life Support
  • National Registry of Emergency Medical Technicians
  • ACJIS Certification, 05/2014, Present
  • Communications Training Officer, 07/2015, Present
  • Active Shooter - Lessons Learned, 04/2018
  • Stop the Bleed Training, 04/2018
  • Mental Health Intervention, 04/2018
  • Field Training Officer, 05/2018
  • General Instructor, 06/2018
  • FEMA 100 - 200 - 700, 10/2019
  • Active Shooting Response, 10/2020
  • Fundamentals of Tactical Dispatching, 04/2022
  • Group Crisis Intervention, 12/2022
  • Individual Crisis Intervention, 12/2022
  • Extreme Ownership Leadership Certificate, 05/2024

References

References available upon request.

Timeline

Data Analyst

FIRSTWATCH SOLUTIONS
12.2024 - Current

Communications Supervisor and Tactical Communications Team Leader

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024

Everbridge Emergency Notification System Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024

Critical Incident Stress Management Team Member

YAVAPAI COUNTY SHERIFFS OFFICE
08.2021 - 08.2024

Public Safety Telecommunicator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2019 - 01.2021

IAFF Peer Support Team Member

Prescott Fire Department
01.2018 - Current

Central Square CAD Administrator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019

Communications Specialist - LEAD

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019

Treasurer/Board Member

Prescott Police Association
01.2017 - 05.2025

Emergency Medical Technician

LIFELINE AMBULANCE COMPANY
01.2012 - 01.2013

Emergency Medical Dispatcher

LIFELINE AMBULANCE COMPANY
01.2010 - 01.2013

COMMUNICATIONS TRAINING OFFICER -

APCO

CJIS CERTIFICATION -

CJIS/NCIC

EMERGENCY MEDICAL DISPATCH -

International Academy of Emergency Medical Dispatch

EMERGENCY MEDICAL TECHNICIAN -

Yavapai College

HIGH SCHOOL DIPLOMA -

Prescott Valley Charter

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