Sarah Ochieng
Hollywood,CA
Summary
Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Medical Call Center Representative
Parexel
Los Angeles
06.2024 - 12.2025
- Managed high-volume inbound calls, providing accurate information to patients regarding appointments and medical inquiries.
- Utilized call logging systems to document patient interactions and ensure compliance with internal protocols.
- Collaborated with medical staff to coordinate patient scheduling and resolve conflicts efficiently.
- Handled sensitive patient information with discretion, ensuring adherence to confidentiality standards.
- Followed HIPAA guidelines when handling confidential patient information.
- Maintained a calm and professional demeanor in high-pressure situations to support distressed patients.
- Collaborated with physicians, nurses, and other staff members as needed.
Server
The Sociale
Los Angeles, CA
07.2023 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
Customer Service Representative
Minted LLC
City Of Los Angeles, CA
09.2021 - 05.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Server/Barista
Sunset Rooftop/Hookah Bar
Los Angeles , CA
03.2023 - 01.2024
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Created unique flavor combinations for customers using various types of shisha tobaccos.
- Set up displays featuring different styles of hookahs and other related merchandise in order to promote sales.
- Demonstrated the use of hookahs to customers in a professional manner.
- Provided exceptional customer service by answering questions about products and services related to hookahs.
Server
JP23
Long Beach, CA
02.2021 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Associate of Science - Environmental Science
Consumes River College
Sacramento, CASkills
- High-energy attitude
- Conflict Resolution
- Sales expertise
- Customer relations
- Cash Handling
- Multitasking and Prioritization
- Time Management
References
- Reference #1 : James Abbott (818) 534-7604 Relation: Personal assistant
- Reference #2: Andrew Hernandez (916) 230-7240 Relation: Minted Team Lead
- Reference #3: Emily Odengo (916)879-4244 Relation: Minted Team Lead
Timeline
Medical Call Center Representative
Parexel
06.2024 - 12.2025
Server
The Sociale
07.2023 - 07.2024
Server/Barista
Sunset Rooftop/Hookah Bar
03.2023 - 01.2024
Customer Service Representative
Minted LLC
09.2021 - 05.2024
Server
JP23
02.2021 - 01.2023
Associate of Science - Environmental Science
Consumes River College