Sarah Oliver
Richmond,KY
Summary
Versatile professional with extensive experience in client relations and staff training. Demonstrated success in optimizing workflows and managing inventory to enhance operational efficiency. Committed to contributing to organizational success and fostering team growth.
Overview
10
10
years of professional experience
Work History
Clinical Operations Manager
Clays Mill Veterinary Clinic
01.2022 - Current
- Oversaw daily clinic operations, including staff scheduling and patient flow management.
- Assisted veterinarians with patient care for small animals, avian/exotics, and wildlife.
- Implemented efficient scheduling for doctors and staff to enhance patient care.
- Managed practice management software to streamline operational processes.
- Conducted weekly meetings with practice owner to review reports and financial goals.
- Facilitated regular meetings with doctors, staff, and vendors for operational alignment.
- Created, proofed, and edited communications for clientele engagement.
- Supervised personnel training to uphold high standards in veterinary medicine and customer service.
Lead Veterinary Assistant
Animal Emergency & Specialty Center Chattanooga
07.2021 - 12.2021
- Collaborated with Veterinarian-in-Charge to oversee ER patient care and case management.
- Managed controlled substances to ensure compliance and safety.
- Maintained equipment to ensure optimal functionality for patient care.
Customer Service Representative
Roto-Rooter
03.2020 - 07.2021
- Managed customer inquiries in fast-paced environment while scheduling and dispatching multiple jobs and technicians.
- Oversaw accounts payable and receivable functions to ensure accurate financial tracking.
- Maintained inventory management systems for optimal stock levels and availability.
Research Field Technician
Eastern Kentucky University
08.2015 - 12.2016
- Spearheaded and facilitated grant-funded research initiative aimed at collecting thorough biological, ecological, and sociocultural insights into complexities of free-roaming horse herds in Appalachian region of Kentucky.
K
Education
Bachelor of Science - Animal Science
Eastern Kentucky University
Richmond, KY12-2016
Associate of Arts -
Bluegrass Community And Technical College
Lexington, KY12-2016
Skills
- Client relations and service
- Staff hiring and training
- Inventory management
- Budgeting and financial oversight
- Regulatory compliance
- Workflow optimization
- Practice management software
Timeline
Clinical Operations Manager
Clays Mill Veterinary Clinic
01.2022 - Current
Lead Veterinary Assistant
Animal Emergency & Specialty Center Chattanooga
07.2021 - 12.2021
Customer Service Representative
Roto-Rooter
03.2020 - 07.2021
Research Field Technician
Eastern Kentucky University
08.2015 - 12.2016
K
Bachelor of Science - Animal Science
Eastern Kentucky University
Associate of Arts -
Bluegrass Community And Technical College
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