Marissa Ginter
Richmond,KY
Summary
Professional with experience in managing customer interactions and utilizing technology for efficient service delivery. Demonstrated ability to track and update vehicle statuses through GPS technology, ensuring timely communication with clients regarding their requests. Proficient in data entry and administrative tasks, maintaining accurate records while managing a high volume of calls. Skills in effective communication and problem-solving contribute to strong customer relations and service planning.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
10
10
years of professional experience
Work History
Dispatcher
Fast Flow Plumbing
Lexington, Kentucky
10.2021 - 05.2025
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Machine Operator
Quad Graphics
Versailles, Kentucky
04.2019 - 04.2020
- Operated printing presses to produce high-quality printed materials efficiently.
- Monitored machine performance and conducted routine maintenance to ensure reliability.
- Loaded raw materials into machines, ensuring proper setup for production runs.
- Collaborated with team members to troubleshoot and resolve operational issues promptly.
- Inspected finished products for quality control, adhering to company standards.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
Driver
TMMK
Georgetown, Kentucky
12.2018 - 03.2019
- Operated delivery vehicles to transport materials efficiently on production floors.
- Collaborated with team members to coordinate timely deliveries within manufacturing operations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in loading and unloading materials, ensuring proper handling procedures were followed.
- Adhered to all safety protocols while driving in a fast-paced industrial environment.
- Adhered to company policies and procedures related to safety and security standards.
Direct Support Professional
Independent Opportunities
Richmond, Kentucky
08.2015 - 02.2016
- Supported individuals with daily living activities and personal care tasks.
- Assisted clients in developing social and communication skills through engaging activities.
- Facilitated transportation to appointments and community events for clients.
- Documented client progress and changes in behavior in daily reports.
- Provided emotional support and companionship to enhance client well-being.
- Collaborated with healthcare professionals to implement individualized care plans.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Ensured a safe environment by adhering to health and safety regulations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
GED -
Adult Education Center
Richmond, KY07-2025
High School Diploma -
Tates Creek High School
Lexington, Kentucky05-2011
Agricultural
Locust Trace Agriscience Center
Lexington, KY05-2011
Agricultural
East Side Technical Center
Lexington, KY05-2010
Skills
- Customer service
- Data entry
- GPS tracking
- Time management
- Call management
- Effective communication
- Problem solving
- Service planning
- Customer relations
- Schedule management
- Verbal and written communication
Languages
English
Full Professional
Timeline
Dispatcher
Fast Flow Plumbing
10.2021 - 05.2025
Machine Operator
Quad Graphics
04.2019 - 04.2020
Driver
TMMK
12.2018 - 03.2019
Direct Support Professional
Independent Opportunities
08.2015 - 02.2016
GED -
Adult Education Center
High School Diploma -
Tates Creek High School
Agricultural
Locust Trace Agriscience Center
Agricultural
East Side Technical Center
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