Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sarah Olsen

Seattle,WA

Overview

4
4
years of professional experience

Work History

Hardware Department Supervisor

The Home Depot
Bethesda, MD
01.2023 - 09.2024
  • Advised customers on products & tools for achieving building projects
  • Oversaw 10K+ SKUs were in-stock, in the correct location, & in accurate quantity
  • Executed visual merchandising & asset protection standards
  • Operated Order Picker forklift
  • Ensured safety standards & behaviors were consistent throughout Store & Team
  • Lifted & carried 50+ lbs on ladders & through aisles
  • Managed $10M/yr sales dept in $100M/yr high volume & extremely fast-paced retail warehouse
  • Performed all duties of Sales Associate alongside Team

Service Department Lead

The Home Depot
Bethesda, MD
08.2022 - 12.2022
  • Coached new hires & Team on efficient performance of job responsibilities
  • Performed all duties of Operations Associate alongside Team
  • Managed Team of 30+ across 4 Operations depts (Lot, Cashiers, Service, Order Fulfillment)
  • Identified problems & solutions to systems & processes in order to enhance results

Service Department Associate

The Home Depot
Bethesda, MD
03.2021 - 07.2022
  • Resolved customers’ questions & needs regarding merchandise & orders both in-store & over-the-phone
  • 60+ glowing survey responses from customers
  • Managed orders through Company software & coordinate via phone with vendors, delivery teams, other THD locations, HomeDepot.com, & THD Design Center
  • Processed returns & sales via register & Company software
  • Located, served, & loaded orders for in-store & curbside pick-up

Education

Associate of Science - Social Science, General Studies

Northern Virginia Community College
Alexandria, VA
05-2020

Skills

  • Inventory Management
  • Sales & Merchandising
  • Workplace Safety
  • Tools & Hardware Knowledge
  • Forklift operation
  • Customer Experience

Accomplishments

  • Operations Associate of the Month (10/2021) @ The Home Depot
  • 14x 'Living Our Values' Award Recipient (3/2021-12/2023) @ The Home Depot

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Hardware Department Supervisor

The Home Depot
01.2023 - 09.2024

Service Department Lead

The Home Depot
08.2022 - 12.2022

Service Department Associate

The Home Depot
03.2021 - 07.2022

Associate of Science - Social Science, General Studies

Northern Virginia Community College

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Sarah Olsen