Sarah Olsen
Seattle,WA
Overview
4
4
years of professional experience
Work History
Hardware Department Supervisor
The Home Depot
Bethesda, MD
01.2023 - 09.2024
- Advised customers on products & tools for achieving building projects
- Oversaw 10K+ SKUs were in-stock, in the correct location, & in accurate quantity
- Executed visual merchandising & asset protection standards
- Operated Order Picker forklift
- Ensured safety standards & behaviors were consistent throughout Store & Team
- Lifted & carried 50+ lbs on ladders & through aisles
- Managed $10M/yr sales dept in $100M/yr high volume & extremely fast-paced retail warehouse
- Performed all duties of Sales Associate alongside Team
Service Department Lead
The Home Depot
Bethesda, MD
08.2022 - 12.2022
- Coached new hires & Team on efficient performance of job responsibilities
- Performed all duties of Operations Associate alongside Team
- Managed Team of 30+ across 4 Operations depts (Lot, Cashiers, Service, Order Fulfillment)
- Identified problems & solutions to systems & processes in order to enhance results
Service Department Associate
The Home Depot
Bethesda, MD
03.2021 - 07.2022
- Resolved customers’ questions & needs regarding merchandise & orders both in-store & over-the-phone
- 60+ glowing survey responses from customers
- Managed orders through Company software & coordinate via phone with vendors, delivery teams, other THD locations, HomeDepot.com, & THD Design Center
- Processed returns & sales via register & Company software
- Located, served, & loaded orders for in-store & curbside pick-up
Education
Associate of Science - Social Science, General Studies
Northern Virginia Community College
Alexandria, VA05-2020
Skills
- Inventory Management
- Sales & Merchandising
- Workplace Safety
- Tools & Hardware Knowledge
- Forklift operation
- Customer Experience
Accomplishments
- Operations Associate of the Month (10/2021) @ The Home Depot
- 14x 'Living Our Values' Award Recipient (3/2021-12/2023) @ The Home Depot
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Hardware Department Supervisor
The Home Depot
01.2023 - 09.2024
Service Department Lead
The Home Depot
08.2022 - 12.2022
Service Department Associate
The Home Depot
03.2021 - 07.2022
Associate of Science - Social Science, General Studies
Northern Virginia Community College