Sarah O'Mailia

• Instructed private and group Pilates classes in mat, reformer, chair, tower and jump-board to clients of all ages.
• Demonstrate while educate proper form and techniques. Providing verbal cues and adjustments to ensure safety during during classes or working with clients one-on-one
• Developed individualized Pilates programs for clients based on their goals and abilities.
• Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
• Group fitness instructor, TRX certified.

• Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
• Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
• Managed medical records by filing documents into appropriate folders according to established protocols.

• Maintaining up-to-date knowledge of product sales and promotions;
• Creating and leading a team of over 1000;
• Creating an elevated customer experience to generate a loyal clientele;

Personal Achievements:

• Received Diamond Award for exceptional business growth & leadership in 2016;
• Sole leader of a team of 1000 individuals;

• Investigated and solved routine and complex customer issues to earn repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Flexible in the movement of a fast-paced work environment while multitasking. Meeting multiple hourly deadlines.

• Offered answers to passengers' questions and resolved issues that arose during flights.
• Kept cabin neat, clean and professional in appearance.
• Followed company regulations and rules promoting safe environment for both travelers and employees.

Personal Achievements:

• Achieved the Bronze pin within the first 6 months of working. This pin represents passengers responding to an email survey expressing their happiness with my service.
• Was among a small percentage of Flight Attendants selected to attend an 'Open Mic'. As a group we spent the day brainstorming ideas for Health & Wellness regarding FA lifestyles.

• Ticket & Boarding agent functions (passenger check-ins, baggage acceptance, troubleshooting ticketing errors, rebooking);
• Baggage service office functions (using proprietary software to report, track and locate missing/delayed bags, managing customer expectations);
• Proficient in multiple proprietary software systems for Delta and United Airlines;

Personal Achievements:

• Received multiple internal awards;
• Received personal commendation from passengers for exceptional customer service;

• Scheduling appointments with prospective clients;
• Liaising with various stakeholders including lenders, home inspectors, operators, escrow companies;
• Project managing to ensure all aspects of purchase agreement were handled in a timely manner;

Personal Achievements:

• Acquired first listing within one week of obtaining license;
• Sold first listing subject to contract within 18 days;

• Product Sales Educator
• Collaborated with other organizations to expand our outreach
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.