Sarah Otten
Canby,United States
Summary
Dedicated and passionate customer service professional with over 10 years of experience in delivering exceptional service and support. Known for being hardworking and committed to exceeding customer expectations, I thrive in fast-paced environments and excel in problem-solving and communication. Seeking to leverage my extensive experience to contribute to a dynamic team focused on enhancing customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
VetCo Total Care
Clackamas, Oregon
05.2023 - Current
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Interviewed patients to complete case histories and intake forms.
- Scheduled and confirmed patient appointments and consultations.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Barista - customer service
Starbucks
Argyle
09.2021 - 03.2024
- Delivering excellent costumer service in a fast-paced environment
- Acted with integrity and honesty to promote the company value
- Working well with a team, as well as being honored to be a 'Partner of the Quarter.'
Kennel Assistant/cleaner
Birch Street Animal Clinic
Canby, OR
09.2018 - 07.2020
- Helped with animal care/handling, restraint, administered treatments, kept watch over surgery patients
- Kept animals clean and free of contaminants to promote optimal health
- Answered telephones and performed administrative duties to assist receptionist during busy periods
- Kept cages, kennels, play yards and grooming areas neat and clean
Swim Instructor
Canby Swim Center
Canby, OR
10.2016 - 07.2018
- Working independently teaching younger children age groups from 3-7 to reach their end goal in learning to swim safely
- CPR certified
Education
High School Diploma -
Canby High School
Canby, OR02.2025
References
- Tammy McCoy -(971) 419-3713
- Erin -(503) 995-2429
- Andrew Hough -(503) 334-7335
Timeline
Veterinary Receptionist
VetCo Total Care
05.2023 - Current
Barista - customer service
Starbucks
09.2021 - 03.2024
Kennel Assistant/cleaner
Birch Street Animal Clinic
09.2018 - 07.2020
Swim Instructor
Canby Swim Center
10.2016 - 07.2018
High School Diploma -
Canby High School