Sarah Ouhichi
Baltimore,MD
Summary
Customer service professional with hands-on experience in pharmacy, sales, and e-commerce environments. Known for managing inbound and outbound calls, processing orders and prescriptions, handling data entry and inventory records, and supporting customers with accurate, confidential, and timely service.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Online Sales & E-Commerce Seller
eBay, Etsy, Facebook Marketplace, Poshmark
01.2020 - 01.2025
- Handled customer inquiries, orders, returns, and issue resolution to enhance customer satisfaction.
- Ensured accurate product listings and inventory records to support seamless order processing.
- Cultivated positive customer relationships through timely communication to foster loyalty.
Certified Pharmacy Technician Apprentice
Walgreens
10.2023 - 06.2024
- Processed prescriptions and payments, managed inventory, and resolved customer concerns to enhance service quality.
- Worked alongside pharmacists to enhance service accuracy and efficiency to support accurate, timely service.
- Delivered customer service support in fast-paced pharmacy, ensuring patient satisfaction.
- Addressed patient inquiries in person and by phone, maintaining HIPAA confidentiality.
Sales Assistant
Family Flea Market Business
06.2018 - 01.2023
- Delivered personalized customer service and tailored sales support.
- Executed cash transactions and guided customers through purchase processes.
- Addressed customer inquiries while ensuring a tidy and organized sales environment.
Education
Associate Degree - Business Management
Baltimore City Community College
06-2027
High School Diploma -
Digital Harbor High School
01-2022
Skills
- Sales
- Customer Service
- Issue resolution
- Call center operations
- Account servicing
- Appointment Scheduling
- Data Entry
- Cash Handling
- Microsoft Office
- Google Workspace
- Inbound & Outbound Calls
- Problem Solving
- Attention to Detail
- Teamwork
- Communication
Languages
English
Native/ Bilingual
Arabic
Elementary
Timeline
Certified Pharmacy Technician Apprentice
Walgreens
10.2023 - 06.2024
Online Sales & E-Commerce Seller
eBay, Etsy, Facebook Marketplace, Poshmark
01.2020 - 01.2025
Sales Assistant
Family Flea Market Business
06.2018 - 01.2023
Associate Degree - Business Management
Baltimore City Community College
High School Diploma -
Digital Harbor High School