Sarah Ozuna
Kemah,USA
Overview
9
9
years of professional experience
Work History
Health and Home Representative
Veritas
Houston, TX
06.2024 - 06.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Coordinated appointment times for patient admissions.
- Facilitated distribution of monitors for blood pressure and glucose tracking.
- Educated patients on correct procedures for blood pressure and glucose monitoring.
- Optimized patient onboarding through efficient document handling.
- Remotely scan and upload documentation on Veritas website and Document detailed notes for Patients on Veritas website
- Execute wellness inspections and manage problems during consultations.
- Instructed new health and home representatives on admission procedures.
- Organized remote meetings on a monthly and daily basis to review changes and challenges.
Executive Assistant
Olympia plaza pharmacy
Los Angeles, CA
02.2022 - 03.2023
- Process payroll with TimeIPS.
- Responded to incoming calls and emails, addressing inquires and providing necessary information to clients.
- Maintained and organized confidential files and records, both in physical and electronic formats.
- Coordinated travel arrangements and accommodations for executives, including flight bookings, hotel reservations, and itinerary planning.
- Set up A/R accounts and process monthly billing.
- Prepared and edited correspondence, reports, and presentations, ensuring accuracy and adherence to company standards.
- Replenish office supplies.
- Reconcile monthly bank statement and audit with QuickBooks.
- Set up new employees and process discharge for terminated employees.
- Assisted in the preparation of financial documents, including expense reports, invoices, and purchase orders.
Administrative Assistant
Angel Floors
Silver Spring, MD
01.2018 - 12.2022
- Conducted research and compiled data for reports and presentations.
- Completed carpet and flooring orders, rescheduled installment dates, and received calls to note conflicts contractors encountered at the job site.
- Created, filed, and located application files for new and potential clients.
- Managed all office invoices, expenses, and accounting with QuickBooks software.
- Multi-tasked administrative work such as running errands, communicating with staff, processing invoices.
- Responded to inquiries from clients and employees, providing accurate and timely information.
Account Receivable/ File Manager
Prestige Beverage Group
Columbia, MD
02.2017 - 12.2017
- Analyzed inventory, cost, and quantity with purchase order, receiving report, and invoices daily.
- Scanned, accurately and timely posted completed invoices.
- Reconcile credit card statements within internal AP/expense management system.
- Settling EFT/ACH payments and processing manual check payments.
Principal Administrative Aid (contractor)
Montgomery County Gov.
Rockville, MD
08.2016 - 01.2017
- Provided bilingual translation between applicants and caseworkers.
- Performed in a team environment.
- Completed data entry for rental and energy assistance program.
- Filed, created and located application files in an organized manner.
Principal Administrative Aid (contractor)
Montgomery County Gov.
Rockville, MD
08.2016 - 01.2017
- Provided bilingual translation between applicants and caseworkers.
- Performed in a team environment.
- Completed data entry for rental and energy assistance program.
- Filed, created and located application files in an organized manner.
Education
General Studies
Montgomery College
Rockville, MDGraduate of 2013 - undefined
Richard Montgomery High School
Rockville, MD01.2013
Skills
- QuickBooks expertise
- Microsoft Office Suite proficiency
- Fluency in Spanish
- Teamwork and interpersonal skills
- Detail-oriented mindset
- Management of records and supplies
- Problem-solving capabilities
- Time management and organization skills
- Communication (written and verbal)
- Proficient with EMR software
Timeline
Health and Home Representative
Veritas
06.2024 - 06.2025
Executive Assistant
Olympia plaza pharmacy
02.2022 - 03.2023
Administrative Assistant
Angel Floors
01.2018 - 12.2022
Account Receivable/ File Manager
Prestige Beverage Group
02.2017 - 12.2017
Principal Administrative Aid (contractor)
Montgomery County Gov.
08.2016 - 01.2017
Principal Administrative Aid (contractor)
Montgomery County Gov.
08.2016 - 01.2017
Graduate of 2013 - undefined
Richard Montgomery High School
General Studies
Montgomery College