Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Paschall

Coppell

Summary

Dedicated customer service representative with expertise in active listening and problem-solving. Proven ability to enhance customer satisfaction while managing high call volumes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Liveops
Coppell, TX
12.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Managed high call volumes while maintaining professionalism and empathy in all interactions.
  • Trained new team members on best practices for customer engagement and service protocols.

Front Desk Receptionist

CareNow Urgent Care
Lewisville, TX
06.2019 - 07.2020
  • Greeted and assisted patients, ensuring a welcoming environment for optimal care experiences.
  • Managed patient check-in processes using electronic health record systems for accuracy and efficiency.
  • Scheduled appointments and coordinated follow-ups to streamline patient flow and service delivery.

Two-Year-Olds Teacher

Coppell Early Care and Education
Coppell, TX
01.2018 - 04.2020
  • Developed and implemented engaging lesson plans for diverse learning styles.
  • Fostered positive relationships with children to promote social and emotional development.
  • Monitored child progress and adjusted activities to enhance individual growth.
  • Collaborated with parents to share updates on child development and classroom activities.

Education

High School Diploma -

Irving High School
Irving, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Child safety protocols
  • Hygiene and cleanliness
  • Classroom organization
  • Parent-teacher communication
  • Toilet training assistance
  • Special needs accommodations
  • Loves children
  • Problem-solving
  • Multitasking and organization

Certification

  • First Aid/CPR Certified

Timeline

Customer Service Representative

Liveops
12.2023 - Current

Front Desk Receptionist

CareNow Urgent Care
06.2019 - 07.2020

Two-Year-Olds Teacher

Coppell Early Care and Education
01.2018 - 04.2020

High School Diploma -

Irving High School