Dedicated customer service representative with expertise in active listening and problem-solving. Proven ability to enhance customer satisfaction while managing high call volumes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liveops
Coppell, TX
12.2023 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Enhanced customer satisfaction by providing timely and accurate information on products and services.
Managed high call volumes while maintaining professionalism and empathy in all interactions.
Trained new team members on best practices for customer engagement and service protocols.
Front Desk Receptionist
CareNow Urgent Care
Lewisville, TX
06.2019 - 07.2020
Greeted and assisted patients, ensuring a welcoming environment for optimal care experiences.
Managed patient check-in processes using electronic health record systems for accuracy and efficiency.
Scheduled appointments and coordinated follow-ups to streamline patient flow and service delivery.
Two-Year-Olds Teacher
Coppell Early Care and Education
Coppell, TX
01.2018 - 04.2020
Developed and implemented engaging lesson plans for diverse learning styles.
Fostered positive relationships with children to promote social and emotional development.
Monitored child progress and adjusted activities to enhance individual growth.
Collaborated with parents to share updates on child development and classroom activities.