Sarah Pau
Frostproof,USA
Summary
Professional with experience in bike shop operations, including customer service, bike repair, and inventory management. Strong focus on team collaboration and flexibility to adapt to changing needs. Reliable and results-driven with hands-on skills in bike maintenance, sales, and problem-solving. Known for excellent interpersonal skills and passion for fitness.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer
Bandon Fitness
Frostproof, FL
01.2024 - Current
- Developed personalized fitness programs tailored to individual client goals and needs.
- Established strong rapport with clients by actively listening to their concerns and adjusting training plans accordingly.
- Conducted comprehensive fitness assessments to track progress and adjust training plans.
- Increased overall gym revenue by promoting and selling personal training packages to prospective clients.
Entrepreneur, Cleaning and Maintenance Business
Self
Frostproof, FL
05.2012 - Current
- Developed and maintained strong relationships with clients in maintaining their residences and businesses.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Calculated prices, collected payments and furnished written receipts to support accounting records.
- Professional Window Cleaning Services
- Professional Pressure Washing Services
Facilities Manager
Lake Wales Arts Council
Lake Wales, FL
01.2022 - 11.2023
- Facilitated a safe and innovative environment for patrons in a 12,200 sq ft historical building that included all security, maintenance and cleaning.
- Collaborated with Management to increase patronage thru programs, classes, and membership drives.
- Ordered, maintained and distributed supplies and inventory.
- Coordinated art exhibitions, events, and educational workshops, ensuring seamless setup and adherence to timelines.
- Managed inventory of artworks, maintaining accurate records and optimizing gallery space.
- Oversaw volunteer staff, providing training and guidance to support facility operations effectively.
- Instructed small groups of patrons in hands-on workshops, promoting creativity and technical skills in wheel throwing
Sales and Service Technician
The Bike Shop of Winter Haven
Winter Haven, FL
07.2003 - 05.2012
- Diagnosed and repaired 30+ bicycles weekly to ensure optimal performance and customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Utilized consultative sales approach to offer products and services to meet customer needs.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Trained new technicians on repair processes, promoting best practices and safety protocols.
- Implemented workflow improvements that reduced turnaround times for bike repairs and servicing.
Correctional Officer
Florida Department Of Corrections
Avon Park, FL
08.1999 - 02.2002
- Supervised inmate activities, ensuring compliance with facility regulations and maintaining safety protocols.
- Conducted regular inspections of premises to identify security risks and enforce institutional policies.
- Developed reports on inmate behavior and incidents, facilitating informed decision-making by management.
- Implemented conflict resolution strategies, reducing incidences of violence among inmates effectively.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Correctional Officer Standards -
Florida Department of Corrections
Avon Park, FLAssociates in Arts -
Polk State College
Winter Haven, FLCertified Personal Trainer -
Athletic Certification And Training Commission
Phoenix, AZ04-2024
Certified Personal Trainer -
International Sports Science Association
Carpinteria, CA02-2026
Nutrition Coach -
International Sports Science Association
Carpinteria, CA05-2026
Strength And Conditioning Coach -
International Sports Science Association
Carpinteria, CA06-2026
Skills
- Relationship and community building
- Flexibility and adaptability
- Group and individual instruction
- Multitasking Abilities
- Cash handling experience
Certification
- CPR/AED, Red Cross - May 2026
- Schwinn Bike Fit Specialist Training - 2018
LANGUAGES
English
American Sign Language
Timeline
Certified Personal Trainer
Bandon Fitness
01.2024 - Current
Facilities Manager
Lake Wales Arts Council
01.2022 - 11.2023
Entrepreneur, Cleaning and Maintenance Business
Self
05.2012 - Current
Sales and Service Technician
The Bike Shop of Winter Haven
07.2003 - 05.2012
Correctional Officer
Florida Department Of Corrections
08.1999 - 02.2002
Correctional Officer Standards -
Florida Department of Corrections
Associates in Arts -
Polk State College
Certified Personal Trainer -
Athletic Certification And Training Commission
Certified Personal Trainer -
International Sports Science Association
Nutrition Coach -
International Sports Science Association
Strength And Conditioning Coach -
International Sports Science Association