Sarah Pearce
Leroy
Summary
Strong Analytical skills to identify issues and implement effective solutions with an in-depth knowledge of Property Management and Leasing practices. Build strong relationships with residents and tenants by delivering excellent Customer Service and timely responses. Make recommendations for portfolio and income growth.
Overview
25
25
years of professional experience
Work History
Director of Operations
Oak Street Partners USA
11.2025 - Current
- Managed delinquency and collections for 250-unit portfolio, overseeing all legal proceedings including evictions and escrow cases, and coordinating city correspondence for rental registration, lead, permits, and renovation codes.
- Analysis of Rent Roll, income and delinquency reports for management team and investors.
- Prepared weekly financial reports tracking rent readiness and maintenance costs with established timelines.
- Manage and oversee the team of Akron and Cleveland rent ready crews and Handyman/Maintenance including developing scope of works, time management, material costs and selections and budget.
- Weekly payroll preparation for crews and team staff, tracking of budget hours and costs on renovations for the team.
- Facilitated tenant communication to efficiently address inquiries and concerns.
Property Manager
Overland Properties LLC
Willoughby
05.2017 - 11.2025
- Oversee collections and delinquency management for Single Family, Multi Family and Commercial units portfolio. Increased delinquency collections by 11% in 2024.
- Collaborated with all departments to enhance management experience for residents and owners.
- Strong Analytical skills to identify issues and implement effective solutions with an in-depth knowledge of Property Management and Leasing practices.
- Strong Analytical skills to identify issues and implement effective solutions with an in depth knowledge of Property Management and Leasing practices.
- Company representative for tenant escalations and legal compliance for Landlord / tenant law and policies.
- Preparing 1st and 2nd cause eviction actions and escrow case resolution.
- Working closely with all departments to ensure a high level management experience.
- Facilitated resident communications regarding move-ins and move-outs.
- Cultivated strong relationships with residents and tenants through exceptional customer service and prompt communication.
- Maintained data, document management, and tenant communications while presenting information to owners.
- Provided targeted recommendations for portfolio optimization and income growth.
- Support Property owners in the delinquency, lease and legal process.
- Preparing financial reports, budgeting and performance review for owners and variances.
- Streamline processes and collaborate with new onboarding clients.
- Leasing until Dec 2024 Company growth supported department separation.
- Optimized Leasing and Marketing to drive high occupancy rates with competitive pricing strategies and creative Marketing initiatives.
- Collaborate and Lead development plans in partnership with owners to align with their goals and objectives for properties.
- 24% increase in leasing 2024.
- Train, motivate and guide staff to excel in leasing operations and customer service.
- Prepare financial reports of leasing performance, agent productivity.
- Process HAP contracts between Landlords and The Housing authority.
- Working in conjunction with the maintenance department for housing standard inspections and certifications.
Junior Underwriter
Keller Mortgage LLC
11.2020 - 10.2021
- Junior Underwriting review of Pre Approvals and Conventional loan files.
- Reviewed supporting documents and calculated income to ensure compliance with underwriting guidelines.
- Added conditions and recommended decisions to Underwriter based on DU findings and DTI analysis.
- Reviewed submitted conditions from borrowers to clear issues and facilitate loan progression to closing.
- Documenting all work completed.
- Worked remotely during COVID-19 pandemic to support underwriting operations.
Loan Officer Assistant
Mid Atlantic Capital
Marlton
10.2007 - 12.2014
- Responded to all in-house and customer inquiries regarding transactions and provided quotes to offer exceptional customer service.
- Coordinate loan application completions, collect all necessary documents (including credit reports), run DU/LP/AUS, send a closing cost worksheet to borrowers, and get the file ready for processing.
- Served as primary contact during 'contact to contract' phase of loan process, liaising between clients, referral partners, and loan officer while coordinating follow-up meetings.
- Build and maintain relationships with borrowers and referral partners to keep our current customers and attract new ones.
- Reviewed loan package documentation for discrepancies, omissions, and income calculations, reporting findings to loan originator for resolution.
Trainer
JP Morgan
Marlton
01.2002 - 10.2007
- Traveling through the US as a company Trainer for Joint Ventures of JP Morgan Chase.
- Supported vice president in developing and implementing training plans to enhance employee readiness.
- Edited and developed training plans, handbooks, and guidelines to provide comprehensive training and reference materials.
- Editing, developing and building training plans and handbook and guideline materials to offer comprehensive training and reference materials.
- Learning Industry Material and Programs to provide training and support for the Joint Venture employees.
- Demonstrated effective time management and problem-solving techniques during training sessions.
- Provided daily support to new hires and Joint Venture offices, facilitating smooth onboarding and integration.
Education
AAT certified - Association of Accounting Technicians, Preparatory CPA course
Filton College
Filton, England3 Associates Degree - English Literature, Business and Finance, Art
The Castle School 6th
Thornbury, EnglandSkills
- Operational Strategy
- Project Management
- Process Improvement
- Process optimization
- Appfolio
- Tenant Cloud
- Microsoft Office
- Zoom
- Buildium
- QuickBooks
Awards
- Junior Underwriter of the month nominated 5 months in a row.
- Junior Underwriter of the month 3 times.
- Six Sigma certified.
Timeline
Director of Operations
Oak Street Partners USA
11.2025 - Current
Junior Underwriter
Keller Mortgage LLC
11.2020 - 10.2021
Property Manager
Overland Properties LLC
05.2017 - 11.2025
Loan Officer Assistant
Mid Atlantic Capital
10.2007 - 12.2014
Trainer
JP Morgan
01.2002 - 10.2007
AAT certified - Association of Accounting Technicians, Preparatory CPA course
Filton College
3 Associates Degree - English Literature, Business and Finance, Art
The Castle School 6th