Sarah Pepe
Helena,AL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and passionate job seeker with strong organizational skills eager to secure server position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Server
Beef 'O' Brady's
Helena, Alabama
10.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Phil's Seafood And Oyster Bar
Baton Rouge, Louisiana
09.2022 - 01.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
John Carroll Catholic High School
Birmingham, AL 08.2018 - 05.2022
Bachelor of Science - Kinesiology
Louisiana State University And A&M College
Baton Rouge, LA 08.2022 - Current
Skills
Dining area maintenance
Hospitality service expertise
Sales expertise
Bill computation
Daily specials memorization
Food sales and promotion
High-volume dining
To-go order preparation
Order accuracy
Guest relations management
Stocking and replenishing
Guest seating arrangements
Cash Handling
Volunteer Positions
- Aaron's Staff (2014-2022): Worked with children of numerous disabilities, guiding in intellectual and motor skills, including eating, reading, walking, playing, writing, etc.
- Nazareth House (2018-2022): Worked one on one each year with student(s) of different disabilities, teaching faith related topics in order to prepare he or she for sacramental achievement and comprehension of the Catholic Church's fundamental beliefs.
Timeline
Server
Phil's Seafood And Oyster Bar
09.2022 - 01.2023
Bachelor of Science - Kinesiology
Louisiana State University And A&M College
08.2022 - Current
Server
Beef 'O' Brady's
10.2020 - Current
High School Diploma -
John Carroll Catholic High School
08.2018 - 05.2022