Sarah Perez
Madill,OK
Summary
Thorough and systematic Merchandise Processor manages high volume of work in fast-paced setting. Proficient in adding tags, storing merchandise and picking new orders. Over 3 years of experience in retail and big-box environments.
Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management and shipment processing.
Seasoned warehouse team member successful at handling inventory and preparing pallets. Using handheld scanners. Excellent communicator and multitasker with basic math skills and a superior work ethic.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly organized, proactive and punctual with team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Fhcso
Tishomingo, Oklahoma
04.2023 - 12.2024
- Assisted pharmacists in compounding sterile products according to state regulations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Answered telephones to respond to questions or requests.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Restocked shelves with new supplies of medications as needed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Merchandise Processor
Best Buy
Ardmore, OK
10.2021 - 04.2023
- Input tracking information into WMS using handheld devices.
- Opened and inspected boxes to evaluate product accuracy and quality.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Entered order details into system and inputted updates accordingly using [Software].
- Demonstrated leadership by making improvements to work processes and helping to train others.
Sales Floor Associate
Walmart
Madill, OK
07.2016 - 08.2018
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Provided information to customers concerning sales, promotions and store policies.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Developed knowledge about products and sales items to answer customer questions.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Assisted average of 5 customers per day in finding or selecting items.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
Education
High School Diploma -
Madill High School
Madill, OK05.2016
Some College (No Degree) -
Southeastern Oklahoma State University
Durant, OKSkills
- Flexible Schedule
- Customer Service
- Documentation and Reporting
- Work Prioritization
- Problem-Solving
- Information Confidentiality
- Attention to Detail
- Verbal and Written Communication
- Order Processing
- Using RF Scanners
- Picking Merchandise
- Packing Boxes
- Preparing Deliveries
- Relationship Building
- Information Collection
- Issue Resolution
- Dependable and Responsible
- Phone and Email Etiquette
- Creative Thinking
- Basic Math
Timeline
Pharmacy Technician
Fhcso
04.2023 - 12.2024
Merchandise Processor
Best Buy
10.2021 - 04.2023
Sales Floor Associate
Walmart
07.2016 - 08.2018
High School Diploma -
Madill High School
Some College (No Degree) -
Southeastern Oklahoma State University