Sarah Permesur
Schenectady,NY
Summary
Dedicated Customer Experience Advocate with a proven track record in client advocacy and effective communication. Expertise in streamlining processes to enhance customer satisfaction and drive business success.
Overview
9
9
years of professional experience
Work History
Customer Experience Advocate
Sews Inc
(Remote)
05.2024 - Current
- Ability to arrange deliveries, handling vendors, providing interaction with clients and internal departments.
- Helping Customers/Clients with concerns, such as answering questions, solving problems, ensuring a good experience from the company when reaching out.
- Managing high volume of calls, information, updates, spreadsheets, organizing data files, assure records are kept safe, all along providing a professional appearance within the company and clients.
Retail Manager
Walgreens
Forest Hills, NY
03.2020 - 04.2024
- Led team to achieve sales targets through effective staff training and motivation.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Developed and implemented customer service initiatives, enhancing overall customer satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic product placement and promotions.
- Perform Supervisory Duties: Supervising, coaching, and mentoring team members, assigning tasks/projects, ensures staff is highly skilled. trained as needed, and conduct team meetings to meet goals.
Customer Support Consultant
Consultants Corp.
(Remote)
04.2017 - 10.2019
- Utilized strong communication skills to resolve customer inquiries, ensuring timely escalation of unresolved issues and gathering insights for continuous improvement of company reputation.
- Oversaw project timelines and deadlines to ensure timely delivery. Analyzed client data to inform strategic decisions. Fostered collaboration among teams to optimize use of computer systems and software.
- Led initiatives to reduce response times, enhancing overall customer satisfaction ratings.
- Mentored junior consultants, fostering a collaborative and knowledgeable support environment.
- Implemented strategies that optimized workflow, resulting in improved team productivity and performance.
Education
High School Diploma -
Robert H. Goddard Communications And Technology
Ozone Park, NY06.2016
Skills
- Client advocacy, CRM software, Call center experience
Computer Skills: Proficient in Microsoft Office Suite (Word, Access, Powerpoint, Excel), ADP
Teamwork : Coaching, Training, Staff Development
Timeline
Customer Experience Advocate
Sews Inc
05.2024 - Current
Retail Manager
Walgreens
03.2020 - 04.2024
Customer Support Consultant
Consultants Corp.
04.2017 - 10.2019
High School Diploma -
Robert H. Goddard Communications And Technology