Sarah Pfannenstiel
Lawrence,KS
Summary
Professional clinical manager/treatment coordinator with superior practice management skills and orthodontic expertise. Successful at satisfying customer needs while meeting and exceeding business objectives.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Hamilton, Wilson, Hendrickson Orthodontics
Lawrence, KS
11.2021 - 07.2022
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Clinic Manager
Oread Orthodontics
Lawrence, KS
09.2010 - 02.2020
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Communicated with patients with compassion while keeping medical information private.
- Managing and training orthodontic clinic staff
- Coordinating employee schedules as well as managing the Doctor's schedule and time management.
- Treatment Coordinator skills including new patient consultations and contracts, which includes explaining in detail treatment options and procedures to both patients and parents.
- Perform orthodontic procedures, medical charting, oral healthcare instruction to patients and families
- Maintain relationships with regional representatives in the orthodontic field
Treatment Coordinator
Oread Orthodontics
Lawrence, Kansas
02.2023 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
Skills
- Quality assurance controls
- Personnel management
- Staff supervision
- Oral and written communication
- Patient relations
- Schedule management
- Strong clinical judgment
Timeline
Treatment Coordinator
Oread Orthodontics
02.2023 - Current
Treatment Coordinator
Hamilton, Wilson, Hendrickson Orthodontics
11.2021 - 07.2022
Clinic Manager
Oread Orthodontics
09.2010 - 02.2020
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