Sarah Phelps
New Castle,IN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
03.2021 - Current
- Verified deliveries against shipping instructions prior to delivering to customers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Transported and safely delivered items to prevent damage or loss.
Overnight Remodel Associate
Walmart
Muncie, Indiana
08.2023 - 04.2024
- Read blue prints and measured for precise location of new equipment.
- Disassembled and reassembled new fixtures.
- Operated a forklift to organize material.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
- Inspect incoming shipments for accuracy and quality.
Therapeutic Behavioral Specialist • Direct Care Staff
Wernle Youth and Family Treatment Center
Richmond, Indiana
11.2020 - 01.2023
- Developed positive relationships with clients by establishing trust through active listening and validation of feelings.
- Advised on the development of positive behavior support systems within organizations.
- Maintained detailed records of clinical observations, interventions provided, progress made towards goals and outcomes achieved.
- Analyzed behavioral data to adjust intervention strategies for optimal outcomes.
- Leveraged data and collaborated with executive leaders to refine and improve discipline protocols.
- Participated in specialized trainings related to trauma informed care and best practices for working with children who have experienced abuse or neglect.
Line Worker
Honda
New Castle, IN
09.2019 - 06.2020
- Set up and operated production machinery according to specific standards and protocols of company.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Followed safety protocols while operating heavy machinery on the production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assisted in the assembly of products on the production line.
Intelligence Analyst
Indiana Army National Guard
Indianapolis, Indiana
04.2014 - 04.2020
- Developed intelligence documents for senior leadership briefings.
- Facilitated communication between field personnel and headquarters staff through the use of secure communications systems.
- Investigated criminal assets to identify money flows to and from targeted groups.
- Compiled evidence from multiple sources into concise yet comprehensive intelligence briefs suitable for presentation at high-level meetings.
- Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
- Tracked terrorist groups' movement across multiple regions using mapping tools such as ArcGIS Pro or Google Earth Pro.
Team Lead • Training and Customer Service
Chick Fil A
Muncie, Indiana
01.2018 - 03.2019
- Ensured compliance with company policies and procedures throughout the team.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained daily inventory to facilitate successful material distribution.
- Developed strategies to increase team productivity and improve customer service levels.
Operations Material Manager
Crane Naval Base
Crane, Indiana
10.2017 - 12.2017
- Reviewed purchase orders prior to issuance in order to confirm accuracy of pricing information.
- Organized and prioritized projects.
- Conducted regular cycle counts in order to verify accuracy of existing inventory records.
- Coordinated the receipt, storage, and distribution of materials according to established procedures.
- Maintained updated documentation of all shipments received or sent out from the warehouse facility.
Delivery Coordinator
Menards
Bloomington, Indiana
03.2017 - 07.2017
- Performed quality control checks on products prior to being shipped out.
- Coordinated, distributed, and filed paperwork for each delivery.
- Provided support for planning special deliveries such as hazardous materials or oversized items.
- Ensured compliance with all applicable laws and regulations related to transportation of goods.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
Sales Associate
Wal-Mart
Bloomington, IN
04.2015 - 06.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Accounting & Criminal Justice
Ivy Tech
Richmond, IN01-2027
Hagerstown Jr./Sr. HS -
Hagerstown, IN01.2013
Skills
- Therapeutic Crisis Intervention Certified
- Microsoft Word
- Excel
- Training skills
- Teamwork and collaboration
- Complex Problem-solving
- Customer service
- Inventory management
- Attention to detail
- Skilled forklift operator
Timeline
Overnight Remodel Associate
Walmart
08.2023 - 04.2024
Delivery Driver
DoorDash
03.2021 - Current
Therapeutic Behavioral Specialist • Direct Care Staff
Wernle Youth and Family Treatment Center
11.2020 - 01.2023
Line Worker
Honda
09.2019 - 06.2020
Team Lead • Training and Customer Service
Chick Fil A
01.2018 - 03.2019
Operations Material Manager
Crane Naval Base
10.2017 - 12.2017
Delivery Coordinator
Menards
03.2017 - 07.2017
Sales Associate
Wal-Mart
04.2015 - 06.2015
Intelligence Analyst
Indiana Army National Guard
04.2014 - 04.2020
Accounting & Criminal Justice
Ivy Tech