Sarah Phelps
Powell,TN
Summary
Accomplished professional with a proven track record at HireArt/Scale AI, enhancing customer and client satisfaction through exceptional customer service and problem-solving skills. Excelled in time management and issue resolution, significantly contributing to project success and support efficiency. Demonstrates strong attention to detail and computer proficiency, ensuring high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Tier 2 Support Agent
HireArt/Scale AI
Remote
12.2023 - Current
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Tasker Success Manager
HireArt/Scale AI
Remote
06.2023 - 12.2023
- Enhanced client satisfaction through consistent communication and timely updates on project progress.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Participated in team meetings and staff training sessions.
LLM Trainer
Remotasks/Scale AI
Remote
03.2023 - 06.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma - Fine Arts
Clinton High School
Clinton, TN05.2017
Skills
- Customer service
- Ticket management
- Issue resolution
- Problem-solving
- Attention to detail
- Computer skills
Timeline
Tier 2 Support Agent
HireArt/Scale AI
12.2023 - Current
Tasker Success Manager
HireArt/Scale AI
06.2023 - 12.2023
LLM Trainer
Remotasks/Scale AI
03.2023 - 06.2023
High School Diploma - Fine Arts
Clinton High School