Sarah Phillips

Outreach & Engagement

• Conducted proactive outreach in hospitals, shelters, encampments, jails, detox centers, and community settings to engage high‑risk individuals with substance use disorders.

• Performed initial screenings, assessments, and urgent engagements in both community and crisis environments.

• Built rapid rapport with diverse populations, including pregnant individuals, IV drug users, and justice‑involved members.

Care Coordination & Case Management

• Linked members to Medication-Assisted Treatment (MAT) and Medications for Opioid Use Disorder (MOUD).

• Coordinated intake, enrollment, and navigation across medical, behavioral health, legal, and social service systems.

• Provided transportation and appointment accompaniment to ensure continuity of care.

• Developed, implemented, and updated integrated service plans and crisis plans.

Integrated Healthcare Collaboration

• Collaborated with primary care providers, behavioral health teams, crisis responders, and community agencies to deliver coordinated, whole‑person care.

• Shared relevant information within HIPAA guidelines to support interdisciplinary treatment planning.

• Maintained consistent follow‑up with treatment teams to monitor progress and address barriers.

Crisis Response & Intervention

• Delivered crisis intervention, de-escalation, and re-engagement services via phone, home visits, and jail outreach.

• Conducted safety screens for self‑harm, harm to others, functional impairments, and environmental risks.

• Applied motivational interviewing and evidence‑based strategies to increase engagement and treatment adherence.

Documentation & Compliance

• Completed timely, accurate documentation using NIRP formats in the electronic health record.

• Ensured accurate billing for all services and interactions.

• Maintained detailed records of outreach efforts, referrals, and service delivery.

Additional Skills & Requirements

• Worked flexible 12‑hour shifts, including evenings, nights, weekends, and 24/7 program coverage.

• Utilized strong knowledge of community resources, behavioral health conditions, addiction dynamics, and social service systems.

• Communicated effectively with members, families, and interdisciplinary teams.

• Facilitated goal-setting sessions to empower clients in recovery journey
• Developed personalized recovery plans tailored to individual client needs
• Led support groups, fostering community and shared experiences among participants
• Coordinated with healthcare professionals to ensure comprehensive care for clients
• Monitored client progress, adjusting strategies to enhance engagement and outcomes

• Provided direct support to patients in behavioral health settings, ensuring safety and comfort.
• Assisted in developing individualized care plans based on patient assessments and progress.
• Monitored patient behavior, documenting changes and reporting to clinical staff for evaluation.
• Implemented therapeutic activities to promote social skills and emotional regulation among patients.
• Collaborated with multidisciplinary teams to enhance treatment outcomes and improve patient engagement.
• Maintained accurate records of patient interactions, contributing to continuity of care efforts.

• Facilitated peer support groups to enhance community engagement and emotional well-being.
• Assisted individuals in navigating mental health resources and services effectively.
• Developed personalized support plans in collaboration with clients to address unique needs.
• Maintained accurate documentation of client interactions and progress for case management purposes.

• Supervised daily front-end operations ensuring efficient customer service and checkout processes.
• Trained and mentored staff on best practices for customer engagement and transaction accuracy.
• Implemented strategies to streamline checkout procedures, enhancing overall operational efficiency.
• Assisted in inventory management by coordinating stock levels and merchandise displays at front end.

• Assisted customers with inquiries, providing timely and accurate information.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
• Collaborated with team members to maintain a clean and organized store environment.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.