Brooke Fajardo
Kennewick,WA
Summary
Versatile Member Connection Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 1.5-years in banking and 8 years in customer service. Known for excellent attention to detail and great work ethic.
Overview
6
6
years of professional experience
Work History
Member Connection Specialist
HAPO Community Credit Union
Kennewick, WA
12.2022 - Current
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered customer inquiries via phone, email and chat.
- Ensured compliance with banking policies and procedures.
- Monitored daily banking transactions including deposits, transfers and wires.
Management
KinderCare Learning Centers
Richland , WA
04.2021 - 08.2022
- Developed age-appropriate activities to stimulate physical, social, emotional, and intellectual development of children.
- Identified behavioral issues and implemented strategies to promote positive behavior among children.
- Managed classroom supplies inventory system ensuring all materials are up-to-date and accessible for teachers' use.
- Ensured compliance with state licensing standards for childcare centers.
Barista
Spurs Coffee
Richland , WA
04.2019 - 04.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Crew Member
MOD Pizza
Richland , WA
04.2018 - 04.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Southridge High School
Kennewick, WA06-2016
Skills
- Root Cause Analysis
- Quality Assurance
- Customer Relations
- Resource Allocation
- Documentation Management
- Finance knowledge
References
References available upon request.
Timeline
Member Connection Specialist
HAPO Community Credit Union
12.2022 - Current
Management
KinderCare Learning Centers
04.2021 - 08.2022
Barista
Spurs Coffee
04.2019 - 04.2021
Crew Member
MOD Pizza
04.2018 - 04.2019
Southridge High School
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