Ashley Cobian
Kennewick,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Member connection specialist
HAPO Community Credit Union
Richland, Washington
01.2023 - 02.2026
- Assisted in managing client communication to enhance engagement and satisfaction.
- Handled incoming calls efficiently, addressing inquiries and resolving issue's promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed customer transaction accurately and effectively.
- Educate customers on bank products, promoting services that aligned with their financial goals.
Team Assembler
Permobil
Pasco, Washington
09.2021 - 10.2022
- Assembled components for mobility products following detailed specifications.
- Operated various tools and machinery to complete assembly tasks efficiently.
- Collaborated with team members to maintain a smooth workflow on the production line.
- Inspected finished products for quality and compliance with safety standards.
E-Commerce Lead
Fred Meyer
Kennewick, Washington
01.2020 - 09.2021
- Led cross-functional teams to enhance e-commerce platform functionality.
- Developed and implemented online marketing strategies to drive customer engagement.
- Managed inventory levels and product listings for optimal online sales performance.
- Work effectively in fast-paced environments.
Production Specialist
Terex Corporation
Moses Lake, WA
06.2010 - 07.2019
- Meet customer demands
- Handle material parts to the line
- Escalate any and all abnormalities to superiors including but limited to late deliveries, poor quality, muss delivered or wrong parts as well as problems solved and preventing further delay or parts.
- Proper Kanban handling
- Reading schedule builds
Education
Associate of Science - Personal Trainer
Bryan University
Tempe, AZ 08.2019 - 05.2020
Skills
- Microsoft software
- Talk Desk/multi-phone system
- Leadership
- Active listening
Timeline
Member connection specialist
HAPO Community Credit Union
01.2023 - 02.2026
Team Assembler
Permobil
09.2021 - 10.2022
E-Commerce Lead
Fred Meyer
01.2020 - 09.2021
Associate of Science - Personal Trainer
Bryan University
08.2019 - 05.2020
Production Specialist
Terex Corporation
06.2010 - 07.2019