Aliana Torres
Hutchinson,KS
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Member Connection Specialist
Heartland Credit Union of Springfield
Hutchinson, KS
09.2022 - Current
- Identified opportunities to cross-sell other products or services to members during each transaction.
- Provided superior member service to Credit Union members in person and over the phone.
- Assisted with opening new accounts, issuing debit cards and processing check orders.
- Maintained a high level of confidentiality regarding members accounts.
- Verified amounts and integrity of every check or funds transfer.
- Verified accuracy of member account information and balances.
- Answered inquiries from members regarding their accounts or other credit union services.
- Educated members on various products and services offered by the Credit Union.
- Handled incoming and outgoing wire transfers as well as ACH transactions.
- Processed deposits, withdrawals, loan payments and cash advances for Credit Union members.
- Built and maintained client relationships through quality, personalized interactions.
- Directed specific questions to appropriate branch personnel.
Cashier
Plaza Go.
Hutchinson, KS
05.2020 - 09.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Changed fuel prices when necessary.
Education
Associate of Science - General Studies
Hutchinson Community College
Hutchinson, KSSkills
- Customer Relations
- Analytical Skills
- Adaptability
- Task Prioritization
- Self Motivation
- Multitasking
- Professionalism
- Problem-solving abilities
- Excellent Communication
Affiliations
- I like to volunteer for community service and help out my community.
- I enjoy doing fun outside activities with my son.
- I love to draw and paint!
- I enjoy singing and playing the flute.
- I love to go on walks and exercise.
Accomplishments
- Stayed on the honor role throughout most of high school.
- I graduated with a 3.7 GPA from High School.
- I have continued to have a good GPA in college.
Timeline
Member Connection Specialist
Heartland Credit Union of Springfield
09.2022 - Current
Cashier
Plaza Go.
05.2020 - 09.2022
Associate of Science - General Studies
Hutchinson Community College
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