Sarah Pinck
Clifton
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Flexible and analytical with a keen eye for detail. Willingness to take on added responsibilities, including a supervisory role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Account Representative
St. Joseph’s Health
06.2023 - Current
- Gathered demographic and insurance information to register patients for medical appointments.
- Communicated financial obligations to patients and collected fees at time of service
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
Patient Registration Financial Representative
St. Joseph’s Health
08.2020 - 06.2023
- Helped organize and develop processes for a start-up Covid drive-thru operation.
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Streamlined appointment booking process with thorough data entry and effective time management skills.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Care Associate
St. Joseph’s Health
07.2016 - 08.2020
- Assist patients with daily care tasks, such as bathing and eating
- Assisted with patient transfers and ambulation
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
Patient Care Associate
Community Medical Center
12.2008 - 07.2016
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
Education
Bachelor of Science - Healthcare Administration
Felician University
Rutherford, NJ05.2023
Skills
- Medical terminology knowledge
- Verbal and written communication
- Insurance verification
- Appointment scheduling
- Collaboration and teamwork
- Adaptable and flexible
- Organization and time management
- Patient registration
- Payment collection
- Patient confidentiality
Certification
- Revenue Cycle Representative Certification – Healthcare Financial Management Association.
Timeline
Patient Account Representative
St. Joseph’s Health
06.2023 - Current
Patient Registration Financial Representative
St. Joseph’s Health
08.2020 - 06.2023
Patient Care Associate
St. Joseph’s Health
07.2016 - 08.2020
Patient Care Associate
Community Medical Center
12.2008 - 07.2016
Bachelor of Science - Healthcare Administration
Felician University
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