Sarah Plasencio

Experienced Accounts Receivable Technician responsible for processing and reconciling payments, maintaining detailed collection logs, and accurately posting remittance advices. Skilling in matching payments to remittances and ensuring accurate batching and classification across multiple payer types, including Private Insurance, Medicare, Medicaid, Pharmacy remittances, dental payments, and non-payments accounts. Proficient in posting dental payments within Dentrix.

Responsible for processing refund requests and recoupments while maintaining compliance with organizational policies, payer guidelines, and accuracy standards. Collaborate closely with the finance department to reconcile bank accounts and ensure accurate financial reporting. Demonstrating strong analytical, problem-solving, and attention to detail skills in researching and resolving denials, payments discrepancies, and account variances.

Within the first two months of employment, independently developed Standard Operating Procedures (SOP's) for non-payment and denial workflows, contributing to improve operational consistency, operational efficiency, and staff training resources.

Conducted membership audits to maintain compliance and accuracy across accounts.
Performed data entry tasks, including review of statements, processing mail, and handling deposits.
Managed safety deposit box procedures, maintaining proper documentation and compliance.
Reviewed business resolutions, new membership applications, and addendums to memberships, ensuring thorough tracking of changes.
Monitored Slack channels to facilitate communication across teams.
Supported the employee engagement committee in initiatives to enhance workplace culture.

Resolved escalated member concerns effectively, enhancing member satisfaction.
Delivered frontline banking services, ensuring efficient handling of deposits, withdrawals, and inquiries.
Achieved flawless daily transaction balancing, maintaining operational integrity.
Contributed to new hire training, fostering team knowledge and support.
Executed membership application processing, significantly improving member service experience.
Built enduring member trust by consistently delivering high-quality, friendly service.