Sarah Ponterio
Summary
Accomplished and Energetic Regional Manager with over 10 years of experience in the fast-paced world of dental operations. Proven track record of driving operational excellence, optimizing administrative processes, and leading high performance teams. Adept at building strong relationships with staff and leadership to ensure cohesive collaboration and regional growth.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
The Smilist
07.2022 - Current
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
- Collaborated with cross functional teams to implement best practices and deliver a seamless, value- driven onboarding experience.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Achieved over 120% YoY growth, increasing revenue from $18M to $40M year-to-date
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
Area Operations Manager
Great Expressions Dental Centers
09.2013 - 07.2022
- Manager from 2013 – 2020
- Responsible for annual Budgeting, P&L and growth within region.
- Hired and developed office teams to offer top tier patient care and office experience.
- Worked collectively with training to integrate new software into practices.
- Worked with teams to understand productive scheduling to optimize operatory space.
- Collaborated with VP and Clinical partner to incorporate specialty into practices.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
Education
Bachelor of Arts - Psychology
Georgian Court University
Skills
- Budget management
- Process improvement
- Customer relationship management
- Cross-functional collaboration
- Employee training
- Data analysis
- Creativity
- Leadership
Timeline
Regional Operations Manager
The Smilist
07.2022 - Current
Area Operations Manager
Great Expressions Dental Centers
09.2013 - 07.2022
Bachelor of Arts - Psychology
Georgian Court University
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