Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Quella

Menasha,WI

Summary

Energetic and hard-working professional with dynamic customer service and people skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations, welcoming attitude and ambition to succeed.

Overview

8
8
years of professional experience

Work History

Production Scheduler

ProAmpac
11.2022 - Current
  • Collaborate with cross-functional teams to align production plans with customer requirements.
  • Developed scheduling for certain tasks so that goods will be available when needed.
  • Updated management and customer service on progress of production.
  • Set schedules for 120 staff by planning and designating shifts and hours.
  • Actively participate in monthly safety requirements to help achieve a zero-harm workplace.

Bartender

Hank & Karen's
08.2023 - Current
  • Serve high customer volumes during special events, nights, and weekends.
  • Uphold strict regulations for safe alcohol service and food safety.
  • Cultivate strong relationships with new and repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Keep bar presentable and well-stocked to meet customer needs.
  • Upsell menu items to customers, driving up per sale revenues and maximizing profits.

Franchise Partner

Burn Boot Camp
10.2021 - 11.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Commodity Manager

ProAmpac
05.2020 - 10.2021
  • Managed supplier relationships including sourcing and selection.
  • Negotiated contracts to include pricing, service, and quality terms.
  • Oversaw woven spend of $25 million and paper spend of $230 million (shared).
  • Supported 20+ ProAmpac locations buying paper and woven globally.
  • Led cross-functional teams to drive cost-savings and risk mitigation projects.

Materials Planner

ProAmpac
04.2016 - 05.2020
  • Forecasted future demand for raw materials based on either customer provided forecasts or historical usage.
  • Purchased all raw materials and ensured timely delivery to meet production dates while maintaining plant inventory targets.
  • Managed annual spend of $64 million for Neenah plant.
  • Collaborated with Customer Service, Scheduling, Sales, and Manufacturing to meet customer demands.
  • Executed all Supplier Corrective Action Requests and obtained credits for rejected materials and any scrape waste and machine downtime incurred with over 90% recovery.

Education

BBA - Supply Chain And Operations Management

University of Wisconsin - Oshkosh
Oshkosh, WI
05.2009

Associate of Arts - General Education

University of Wisconsin - Fox Valley
Menasha, WI
05.2007

Skills

  • Customer Service
  • Safety Procedures
  • Schedule Management
  • Relationship Management
  • Regulatory Compliance
  • Company Policy Adherence
  • Hospitality Service Expertise
  • Administrative Tasks

Timeline

Bartender

Hank & Karen's
08.2023 - Current

Production Scheduler

ProAmpac
11.2022 - Current

Franchise Partner

Burn Boot Camp
10.2021 - 11.2022

Commodity Manager

ProAmpac
05.2020 - 10.2021

Materials Planner

ProAmpac
04.2016 - 05.2020

BBA - Supply Chain And Operations Management

University of Wisconsin - Oshkosh

Associate of Arts - General Education

University of Wisconsin - Fox Valley

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Sarah Quella