Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Rafael

San Diego,CA

Summary

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Experienced in fast-paced environments and adaptable to last-minute changes.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

18
18
years of professional experience

Work History

Patient Care Coordinator

Genesis HealthCare Urology
San Diefo, California
10.2017 - Current
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • RFA workcomp experience

Group Rooms Coordinator

Town & Country Hotel
San Diefo
08.2006 - 09.2017
  • Manage hotel room block inventory.
  • Meet with meeting planner and provide weekly updates
  • Revenue reports
  • Meeting with convention services manager and catering department
  • Call center and front desk experience

Education

MAA -

Pima Medical Institute
Chula Vista, CA
09-2016

High School Diploma -

Sweetwater High School
National City, CA
06-2005

Skills

  • Bilingual -Spanish speaker
  • Epic
  • Sharp
  • Phreesia
  • Athena
  • Allscripts PM and EHR
  • Klara
  • Healthcare documentation
  • Medical record requests
  • Payment collection
  • RFA workcomp
  • HIPAA compliance
  • Excel
  • Microsoft word

Timeline

Patient Care Coordinator

Genesis HealthCare Urology
10.2017 - Current

Group Rooms Coordinator

Town & Country Hotel
08.2006 - 09.2017

MAA -

Pima Medical Institute

High School Diploma -

Sweetwater High School
Sarah Rafael